Post on 21-Nov-2014
description
BUSINESS FUNCTIONS
Of
The enterprise By MR TE zwane
BUSINESS FUNCTIONS
• Human Resources
• Sales and Marketing
• Research and Development
• Production/Operations
• Customer Service
• Finance and Accounts
• Administration and IT
ORGANIZATION OF HOTEL FUNCTIONS
HUMAN RESOURCES
• Recruitment and selection
• Staff retention
• Motivation
• Discipline
• Training and development
• Health and safety
SALES AND MARKETING
• Sales strategies
• Pricing decisions
• Promotion activities
• Market research
• Sales team
• Product or service development
OPERATIONS
• Buying stocks
• Planning travel operations
• Monitoring costs
• Future business planning
• Efficiency
CUSTOMER SERVICE
• Dealing with customer enquiries
• Advising customers
• Monitoring service delivery
• Dealing with customer complaints
• After-sales service
FINANCE AND ACCOUNTS
• Cash flow: monitoring costs and revenues
• Preparing accounts
• Raising finance for investment
• Communication with other areas of firm
ADMINISTRATION AND IT
• Internal business communications
• Clerical work
• Telephone systems
• Reservations database
• Company Web site
• Email system
REFERENCE LIST
• Coakley, G. (2010). Business Teaching. Oxford School.
• Governance Learning Network, (2010).