Post on 31-Dec-2015
description
Business Transformation Survey
Presentation of global results
Undertaken by Research by Design Ltd
Service Birmingham Business Transformation Survey
Background In April 2006, Birmingham City Council embarked on the largest Business Transformation
programme in UK local government to revolutionise the way that the Council delivers services to people who live, learn, work in, or visit Birmingham.
This is a long-term programme for the Council that seeks to save £1 billion over ten years through more efficient ways of working.
Service Birmingham, a joint venture between Birmingham City Council and Capita Business Services, is contributing to the delivery of the Council's Business Transformation strategy through its Business Transformation team.
The Service Birmingham team conducted its first global survey on Business Transformation amongst Council staff in February 2010.
The results of the survey are to be used to report how the Business Transformation programme is delivering and working, and to inform strategy on how to shape both business change and the communication supporting it.
Service Birmingham Business Transformation Survey
Objectives of the study
The research objectives of the study are as follows:
To understand perceptions of Business Transformation amongst Birmingham City Council staff
To explore what experience Council staff have had with Business Transformation
To assess the impact Business Transformation has had on Birmingham City staff
To measure staff’s understanding and knowledge of Business Transformation
Service Birmingham Business Transformation Survey
Sample
•Launched and managed in-house by Service Birmingham, the survey was made available to all members of Birmingham City Council staff and deployed in two ways:
• Via email (to approximately 19,000 staff) – 3928 responses• Via the February 2010 edition of the staff magazine – 16 responses
•The total sample size is therefore 3944
•The results of the report have been analysed at a global level and also using the 7 service directorates as cross breaks
•The sample size for each directorate is as follows:• Chief Executives (including Resources) – 856• Adults and Communities – 683• Children, Young People & Families – 817• Housing and Constituencies – 715• Environment and Culture – 366• Development – 341• Service Birmingham – 157• (9 members of staff did not specify their directorate)
About you
Service Birmingham Business Transformation Survey
About you
22%
17%
21%
18%
9%
9%
4%
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
Base: Total Sample (3944)
Q18. In which directorate/area do you work?
The business transformation programme
Service Birmingham Business Transformation Survey
The business transformation programmeQ1a. I know that the council is transforming
3%
8%
39%
50%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1a. I know that the council is transforming
4%
6%
8%
6%
7%
10%
11%
8%
4%
5%
39%
35%
34%
45%
44%
42%
33%
41%
50%
56%
57%
43%
42%
47%
58%
48%
5%
Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1b. I have a good understanding of what business transformation is trying to achieve
11%
25%
50%
15%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1b. I have a good understanding of what business transformation is trying to achieve
8%
9%
13%
10%
17%
11%
25%
20%
25%
31%
28%
30%
19%
15%
50%
50%
49%
49%
53%
42%
54%
50%
15%
22%
17%
8%
10%
12%
20%
24%
8%
11%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1c. I believe that citizens will see an improvement in services after business transformation
18%
40%
36%
6%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3943)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1c. I believe that citizens will see an improvement in services after business transformation
17%
18%
16%
20%
24%
10%
40%
37%
39%
44%
37%
45%
47%
34%
36%
40%
36%
37%
39%
27%
29%
40%
6%
6%
7%
3%
5%
5%
6%
16%
18%
18%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1d. I believe the council will be a better place to work after business transformation
23%
40%
32%
5%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1d. I believe the council will be a better place to work after business transformation
23%
19%
21%
25%
35%
15%
40%
39%
41%
41%
39%
42%
45%
27%
32%
32%
35%
34%
31%
20%
27%
43%
5%
7%
6%
4%
5%
3%
6%
15%
23%
23%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1e. So far, the council has been successful in transforming
20%
49%
29%
2%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3943)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1e. So far, the council has been successful in transforming
20%
17%
19%
19%
28%
12%
49%
49%
49%
50%
49%
51%
52%
40%
29%
29%
32%
30%
31%
19%
25%
43%
2%
2%
3%
1%
2%
2%
3%
6%
21%
20%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1f. I am able to easily access information on business transformation
10%
32%
51%
7%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1f. I am able to easily access information on business transformation
8%
9%
13%
11%
13%
8%
32%
28%
32%
36%
32%
35%
33%
30%
51%
56%
49%
48%
51%
47%
52%
51%
7%
8%
10%
4%
6%
6%
9%
11%
7%
10%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1g. The information I read on business transformation is easy to understand
11%
37%
47%
5%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1g. The information I read on business transformation is easy to understand
10%
9%
13%
10%
14%
11%
37%
34%
39%
39%
39%
43%
35%
27%
47%
50%
47%
45%
47%
38%
50%
52%
5%
6%
6%
3%
5%
5%
6%
10%
9%
11%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1h. I feel listened to when I express my views about business transformation
28%
43%
27%
3%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
The business transformation programmeQ1h. I feel listened to when I express my views about business transformation
25%
25%
27%
29%
36%
22%
43%
43%
44%
46%
43%
44%
41%
31%
27%
29%
28%
26%
26%
19%
24%
40%
3%
3%
3%
2%
2%
2%
3%
8%
32%
28%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Business transformation workstreams
Service Birmingham Business Transformation Survey
Business transformation workstreams
Base: Total Sample (3942)
Q2. If you’ve been affected by business transformation state the workstream that has changed how you work the most.
16%
16%
10%
7%
6%
6%
5%
2%
1%
30%
Excellence in People Management
Adults & Communities transformation
Customer First transformation
Corporate Services transformation
Housing transformation
Brighter Futures transformation
Working for the Future transformation
Excellence in Information Management
Environment transformation
Not been affected
Service Birmingham Business Transformation Survey
Business transformation workstreams
Base: Total Sample (3942)
Q2. If you’ve been affected by business transformation state the workstream that has changed how you work the most.
Total Sample
Chief Executives
incl. Resources
Adults and Communities
CYP&FHousing and
ConstituenciesEnvironment and
CultureDevelopment
Service Birmingham
Base 3942 856 683 817 715 365 341 157
Excellence in People Management 16% 26% 5% 18% 14% 18% 17% 16%
Adults & Communities transformation 16% 2% 81% 2% 1% 3% 2% 5%
Customer First transformation 10% 16% 0% 2% 17% 13% 7% 18%
Corporate Services transformation 7% 14% 2% 6% 4% 11% 9% 7%
Housing transformation 6% 1% 0% 0% 34% - 0% 1%
Brighter Futures transformation 6% 0% 0% 27% 0% 1% 0% 2%
Working for the Future transformation 5% 7% 1% 3% 1% 6% 25% 1%
Excellence in Information Management 2% 1% 1% 2% 0% 3% 4% 3%
Environment transformation 1% 1% 0% 1% - 9% 3% -
Not been affected 30% 33% 10% 40% 28% 38% 33% 47%
Service Birmingham Business Transformation Survey
Business transformation workstreams
11%
36%
47%
6%
4 - Very poor
3 - Poor
2 - Good
1 - Very good
Base: Total Sample (2857)
Q2a. How do you rate the amount of information given during the changes?
Service Birmingham Business Transformation Survey
Business transformation workstreams
11%
10%
11%
12%
18%
5%
36%
32%
40%
39%
38%
40%
27%
25%
47%
49%
45%
48%
46%
38%
52%
58%
6%
8%
6%
3%
5%
4%
12%
12%
10%
11%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: (2857) (610) (621) (525) (536) (234) (239) (84)
Q2a. How do you rate the amount of information given during the changes?
Service Birmingham Business Transformation Survey
Business transformation workstreams
13%
39%
44%
5%
4 - Very poor
3 - Poor
2 - Good
1 - Very good
Base: Total Sample (2857)
Q2b. How do you rate the quality of information you were given about the changes?
Service Birmingham Business Transformation Survey
Business transformation workstreams
12%
12%
12%
12%
20%
8%
39%
36%
39%
41%
40%
41%
38%
28%
44%
46%
43%
44%
45%
36%
44%
54%
5%
6%
6%
3%
4%
4%
7%
9%
11%
13%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: (2857) (610) (621) (525) (535) (234) (239) (85)
Q2b. How do you rate the quality of information you were given about the changes?
Service Birmingham Business Transformation Survey
Business transformation workstreams
28%
40%
27%
4%
4 - Very poor
3 - Poor
2 - Good
1 - Very good
Base: Total Sample (2854)
Q2c. To what extent did you feel engaged by the change process? (i.e. two-way communication)
Service Birmingham Business Transformation Survey
Business transformation workstreams
26%
28%
28%
29%
38%
17%
40%
37%
43%
46%
37%
41%
42%
28%
27%
31%
25%
24%
31%
18%
26%
44%
4%
7%
5%
2%
3%
4%
5%
12%
27%
28%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: (2854) (608) (620) (525) (535) (234) (239) (85)
Q2c. To what extent did you feel engaged by the change process? (i.e. two-way communication)
Service Birmingham Business Transformation Survey
Business transformation workstreams
14%
25%
42%
17%
3%
4 - Very poor
3 - Poor
No change
2 - Good
1 - Very good
Base: Total Sample (2839)
Q2d. What is your time at work like now, compared to before the transformational change?
Service Birmingham Business Transformation Survey
Business transformation workstreams
13%
14%
10%
17%
19%
6%
25%
25%
21%
23%
27%
37%
28%
12%
42%
40%
45%
52%
38%
35%
34%
46%
17%
19%
18%
14%
15%
8%
20%
33%
6%
4%
14%
14%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor No change 2 - Good 1 - Very good
Base: (2839) (606) (618) (519) (534) (233) (236) (85)
Q2d. What is your time at work like now, compared to before the transformational change?
Service Birmingham Business Transformation Survey
Business transformation workstreams
Yes, 39%
No, 61%
Q3. Overall, do you think that business transformation change has been for the better?
Base: Total Sample (3943)
Service Birmingham Business Transformation Survey
Business transformation workstreams
39% 42% 40% 41%36%
27%37%
62%
61% 58% 60% 59%64%
73%63%
38%
Total Sample ChiefExecutives
incl. Resources
Adults andCommunities
CYP&F Housing andConstituencies
Environmentand Culture
Development ServiceBirmingham
No
Yes
Q3. Overall, do you think that business transformation change has been for the better?
Base: (3943) (856) (682) (817) (715) (366) (341) (157)
Business transformation publications
Service Birmingham Business Transformation Survey
Business transformation publicationsQ5. Do you receive a copy of the following publications? (% saying yes for each publication)
76%
54%
35%
Inner Voice
BT Core
What's happening
Base: Total Sample (3943-3944)
Service Birmingham Business Transformation Survey
Business transformation publicationsQ5. Do you receive a copy of the following publications? (% saying yes for each publication)
Base: Total Sample (3943-3944)
Total Sample
Chief Executives
incl. Resources
Adults and Communities
CYP&FHousing and
ConstituenciesEnvironment and
CultureDevelopment
Service Birmingham
Base 3943 - 3944 856 683 817 715 366 341 157
Inner Voice 76% 78% 76% 66% 80% 83% 79% 61%
BT Core Brief 54% 62% 61% 36% 63% 66% 44% 44%
What's Happening in Transformation 35% 39% 41% 24% 35% 38% 40% 31%
Service Birmingham Business Transformation Survey
Business transformation publicationsQ6. How often do you receive a copy of these publications?
41%
41%
53%
59%
59%
47%
Inner Voice
BT Core Brief
What's Happening inBusiness Transformation
Sometimes Often
Base: Total Sample receiving publications and taking out ‘never’ response (2810) (2061) (1240)
Service Birmingham Business Transformation Survey
Business transformation publications
Q7. How do you get these publications?
69%
13%11%
9% 9%13%
18%
71% 70%
3%6% 6%
Inner Voice BT Core Brief What's Happening in Transformation
Hard copy Find them myself Electronic From my manager
Base: Total Sample receiving publications (2989) (2156) (1385)
Service Birmingham Business Transformation Survey
Business transformation publicationsQ8. How often do you read about business transformation within each of the following publications?
4%
9%
8%
44%
41%
44%
24%
27%
27%
20%
13% 16%
19%
Inner Voice
BT Core Brief
What's Happening inTransformation
Never Rarely Sometimes Most times Everytime
Base: Total Sample receiving publications (2921) (2118) (1363)
Service Birmingham Business Transformation Survey
Business transformation publications
5%
5%
30%
28%
24%
60%
62%
64%
5%
6%
7%
5%Inner Voice
BT Core Brief
What's Happening inTransformation
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Q9. How informative is the business transformation content in these publications?
Base: Total Sample receiving publications (2982) (2145) (1382)
Service Birmingham Business Transformation Survey
Business transformation publications
5%
4%
5%
6%
9%
7%
30%
27%
28%
31%
33%
33%
33%
25%
60%
62%
62%
61%
57%
55%
58%
65%
5%
6%
7%
4%
5%
4%
5%
5%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: All receiving publications (2982) (668) (517) (542) (576) (304) (270) (97)
Q9a. How informative is the business transformation content in Inner Voice?
Service Birmingham Business Transformation Survey
Business transformation publications
4%
6%
5%
7%
4%
28%
23%
28%
31%
29%
34%
22%
29%
62%
67%
60%
60%
61%
55%
66%
59%
6%
7%
8%
3%
5%
5%
5%
7%
7%
5%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Q9b. How informative is the business transformation content in BT Core Brief?
Base: All receiving publications (2145) (531) (414) (290) (449) (240) (149) (69)
Service Birmingham Business Transformation Survey
Business transformation publications
4%
5%
4%
5%
7%
8%
24%
21%
26%
28%
25%
26%
20%
10%
64%
67%
60%
64%
64%
60%
68%
67%
7%
9%
8%
4%
6%
7%
4%
14%
7%
5%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: All receiving publications (1382) (336) (277) (194) (248) (139) (136) (49)
Q9c. How informative is the business transformation content in What’s Happening in Transformation?
Service Birmingham Business Transformation Survey
Business transformation publications
6%
5%
26%
26%
23%
59%
59%
62%
9%
9%
10%
13%
7%
30% 52% 6%
Inner Voice
BT Core Brief
What's Happening inTransformation
BusinessTransformation:
BirminghamTransformation booklet
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: Total Sample receiving publications (2980) (2145) (1382) (1372)
Q10. How easy is it to understand the business transformation printed within the publications?
Service Birmingham Business Transformation Survey
Business transformation publications
7%
5%
6%
7%
11%
9%
26%
22%
24%
27%
28%
32%
27%
21%
59%
59%
61%
61%
56%
54%
58%
62%
9%
11%
10%
7%
9%
4%
9%
8%
6%
7%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: All receiving publication (2980) (668) (517) (541) (576) (304) (270) (96)
Q10a. How easy is it to understand the business transformation printed within Inner Voice?
Service Birmingham Business Transformation Survey
Business transformation workstreams
6%
5%
7%
6%
9%
6%
26%
21%
26%
28%
29%
34%
25%
17%
59%
62%
60%
60%
57%
54%
59%
65%
9%
12%
9%
5%
8%
4%
10%
12%
6%
6%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: All receiving publication (2145) (531) (414) (290) (448) (240) (149) (69)
Q10b. How easy is it to understand the business transformation printed within BT Core Brief?
Service Birmingham Business Transformation Survey
Business transformation publications
5%
5%
5%
5%
8%
6%
23%
19%
22%
27%
25%
27%
23%
16%
62%
64%
62%
62%
61%
60%
60%
61%
10%
12%
11%
6%
9%
5%
13%
16%
5%
5%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: All receiving publication (1382) (336) (277) (194) (248) (139) (136) (49)
Q10c. How easy is it to understand the business transformation printed within What’s Happening in Business Transformation?
Service Birmingham Business Transformation Survey
Business transformation publicationsQ10d. How easy is it to understand the business transformation printed within Business Transformation: Birmingham Translation booklet?
7%
13%
9%
16%
14%
10%
15%
13%
23%
31%
36%
32%
33%
28%
25%
30%
55%
49%
48%
54%
49%
51%
56%
52%
14%
5%
3%
5%
7%
9%
6%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Very poor 3 - Poor 2 - Good 1 - Very good
Base: All receiving publication(1372) (287) (285) (251) (248) (113) (130) (56)
Service Birmingham Business Transformation Survey
Q10e. How do you rate the business transformation cartoon published in some editions of Inner Voice?
46%
11%
16%
24%
2%
NA
4 - Very poor
3 - Poor
2 - Good
1 - Very good
Base: Total Sample receiving publication (2977)
Business transformation publications
Service Birmingham Business Transformation Survey
Business transformation publications
Yes, 52%No, 48%
Q11. Do you know how to find business transformation publications?
Base: Total Sample (3943)
Service Birmingham Business Transformation Survey
Business transformation publications
52%58% 54%
44%52% 51% 52% 53%
48%42% 46%
56%48% 49% 48% 47%
Total Sample ChiefExecutives
incl. Resources
Adults andCommunities
CYP&F Housing andConstituencies
Environmentand Culture
Development ServiceBirmingham
No
Yes
Q11. Do you know how to find business transformation publications?
Base: (3929) (856) (683) (817) (715) (366) (340) (157)
Service Birmingham Business Transformation Survey
Business transformation publicationsQ12. How often do you look at the business transformation pages on the Inline website?
29%
33%
32%
6%
1%
Never
Rarely
Sometimes
Often
Always
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
Business transformation publicationsQ12. How often do you look at the business transformation pages on the Inline website?
29%
27%
25%
36%
28%
32%
24%
25%
32%
32%
31%
34%
35%
34%
32%
33%
35%
29%
30%
29%
35%
31%
6%
7%
8%
3%
7%
4%
5%
10%
35%
33%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
Never Rarely Sometimes Often Always
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Looking ahead
Service Birmingham Business Transformation Survey
Looking aheadQ14a. I am confident the council will achieve its business transformation objectives
16%
36%
41%
7%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3944)
Service Birmingham Business Transformation Survey
Looking aheadQ14a. I am confident the council will achieve its business transformation objectives
17%
15%
14%
14%
25%
12%
36%
36%
32%
38%
37%
37%
39%
34%
41%
40%
45%
43%
40%
35%
36%
42%
7%
7%
8%
5%
8%
4%
7%
12%
19%
16%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
Looking aheadQ14b. I would welcome more information on business transformation in the future
7%
21%
53%
19%
4 - Strongly disagree
3 - Disagree
2 - Agree
1 - Strongly agree
Base: Total Sample (3942)
Service Birmingham Business Transformation Survey
Looking aheadQ14b. I would welcome more information on business transformation in the future
7%
6%
6%
9%
11%
8%
21%
22%
19%
21%
20%
26%
20%
19%
53%
51%
52%
55%
53%
47%
55%
61%
19%
20%
23%
19%
18%
16%
18%
13%
8%
7%Total Sample
Chief Executives incl.Resources
Adults and Communities
CYP&F
Housing andConstituencies
Environment andCulture
Development
Service Birmingham
4 - Strongly disagree 3 - Disagree 2 - Agree 1 - Strongly agree
Base: (3942) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
Looking aheadQ15. How would you like to receive future communication about business transformation?
55%
26%
13%
6%
Hard copy printedmaterial
Electronically
Face to face
BT Inline
Base: Total Sample (1863)
Service Birmingham Business Transformation Survey
Business transformation publications
Yes, 32%
No, 68%
Q16. Do you know how to feed back your general opinions on business transformation to the business transformation communications team?
Base: Total Sample (3943)
Service Birmingham Business Transformation Survey
Looking ahead
32%37% 38%
25%31% 27% 30%
37%
68%63% 62%
75%69% 73% 70%
63%
Total Sample ChiefExecutives
incl. Resources
Adults andCommunities
CYP&F Housing andConstituencies
Environmentand Culture
Development ServiceBirmingham
No
Yes
Q16. Do you know how to feed back your general opinions on business transformation to the business transformation communications team?
Base: (3943) (855) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
Business transformation publications
Yes, 37%
No, 63%
Q17. Are you likely to attend a Glyn Evans roadshow in the future?
Base: Total Sample (3944)
If yes, where would you prefer to attend a roadshow?
City centre – 66%
In my constituency/office – 34%
Service Birmingham Business Transformation Survey
Looking aheadQ17. Are you likely to attend a Glyn Evans roadshow in the future?
37% 38%
50%
35% 33%26%
34%40%
63% 62%
50%
65% 67%74%
67%61%
Total Sample ChiefExecutives
incl. Resources
Adults andCommunities
CYP&F Housing andConstituencies
Environmentand Culture
Development ServiceBirmingham
No
Yes
Base: (3944) (856) (683) (817) (715) (366) (341) (157)
Service Birmingham Business Transformation Survey
Looking ahead
City centre, 66%
In my constituency/office,
34%
Base: Total Sample (1460)
Q18. If yes, where would you prefer to attend a roadshow?
Service Birmingham Business Transformation Survey
Looking ahead
66%
84%
57%
55%
53%
77%
83%
66%
34%
16%
43%
45%
47%
23%
18%
34%
Total Sample
Chief Executives incl. Resources
Adults and Communities
CYP&F
Housing and Constituencies
Environment and Culture
Development
Service Birmingham
City centre In my constituency/office
Base: (1460) (331) (337) (285) (233) (96) (114) (64)
Q18. If yes, where would you prefer to attend a roadshow?
Service Birmingham Business Transformation Survey
Business transformation publications
Yes, 46%
No, 54%
Q19. Would you consider attending a focus group about business transformation in the future?
Base: Total Sample (3934)
Service Birmingham Business Transformation Survey
Looking aheadQ19. Would you consider attending a focus group about business transformation in the future?
46% 47%
59%
45%40% 39% 43% 45%
54% 53%
41%
55% 60% 61% 57% 55%
Total Sample ChiefExecutives
incl. Resources
Adults andCommunities
CYP&F Housing andConstituencies
Environmentand Culture
Development ServiceBirmingham
No
Yes
Base: (3934) (855) (682) (817) (715) (366) (340) (157)