Business Link's Reputation Management- Part 2

Post on 15-May-2015

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Business Link's presentation Reputation Management by Anita Syvret

Transcript of Business Link's Reputation Management- Part 2

Special features and supplements

Restaurantreviews

Product pix

Bib & Tucker

Charity events

Charityevents

Charity events

Adopt a charity

Adopt a charity

Adopt a charity

Sponsorship: global reach

Sponsorship: local influence

Sponsorship: the arts

Sponsorship: sports

VIP visits

The right endorsement

Bandwagon PR

Bandwagon PR

Bandwagon PR

Bandwagon PR

An expert writes

Think pictures!

Think pictures

Think pictures

Go green

Go green

Go green

Go green

Go green

Corporate and social responsibility

Sustainability: Commercial Group

• Office services • Set up 1989• Turnover £25m• 67% growth 2006-10• 160 staff

Commercial• Carbon neutral steering group• Energy efficient light bulbs• Swapped BMW for Smart cars• Bike-to-work scheme• Green energy provider• Cut skips from 40pw to 8pa• Saved £90,000 with bio-diesel• Reduced carbon emissions by 75%• Full-time environmental strategist• No marketing department, but some PR

Social media

E-launch

E-launch

Register your name on Twitter,Facebook

Prepare to lose control

Who’s going to make it happen?

“If I had just one marketing dollar left, I’d spend it on PR,” Bill Gates, Microsoft

Getting started• DIY

• Marketing manager• Marketing agency

(branding exercise, product launch, new website, new image, going up a level)

• PR agency(press coverage)

• PR and marketing agency

• Marketing consultant

• Prepare a strategy

• 900 staff in UK• One marketing/PR

team of 26• 3 art & design• 2 internal comms• 1 customer

experience• 3 public relations• 2 sponsorships

• 2 internet• 2 direct marketing• 2 financial services• 3 savings• 2 mortgages• 4 managers• No outside agencies• £4m pa advertising

budget

How much?• 4-7 per cent of turnover

• What can you afford?

• What do you want to achieve, and how much must you spend to achieve it?

• Retainer vv project fee

• £750 - £3,000 per month

• Don’t go wild

• Fix a budget

Measuring the results: PR

Measuring the results: PR

Advertising Value Equivalent: a blunt instrument

Measuring the results: PR

• Positive press coverage• One press release per month• Cuttings service• Response from press articles• Keeping your name out of the

press in a crisis

Measuring the results: marketing

Measurable:• Response to radio

and press adverts• Direct mail• E-mail marketing• Online marketing• Increased turnover• Growth in market

share

Not measurable:• Corporate brochure• Sponsorship• Literature• Hoardings• Directories

What price your reputation?

What price your reputation?

“I lost my business, my £650,000 salary and £500 million was wiped off the valuation of the company overnight,” Gerald Ratner

Choosing an agency• Beware of jargon• People you can work with• Local• Other clients• Contacts• Testimonials• Their own website/marketing• Costs included in fee• Three-way pitch• Scoring system

How long will it take?

Brand values: quality, value for money, innovation, up for a challenge, fun

http://www.youtube.com/watch?v=8dhbqOlvx2U

Reputation mattersAnita Syvret