Post on 03-Feb-2018
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BUSINESS INTELLIGENCE SOFTWAREApril 2017
CONTENTS4678
3438
Introduction
Defining BI Software
The Quadrant
BI FrontRunners Index
Runners Up
Methodology Basics
FRONTRUNNERS9 SAP Business Objects
10 Tableau
11 Microsoft Power BI
12 BOARD
13 Pentaho
14 Domo
15 Cognos
16 Sisense
17 Looker
18 SAP Crystal Reports
19 SAS Visual Analytics
20 Klipfolio
21 QlikSense
22 TIBCOSpotfire
23 Dundas BI
24 Informer
25 Grow
26 Birst
27 Adaptive Discovery
28 Necto
29 TARGIT
30 Chartio
31 Databox
32 ClicData
33 iDashboards
4A P R I L 2 0 1 7
INTRODUCTION
This FrontRunners analysis is a data-driven assessment identifying products in the Business
Intelligence market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.
In the BI FrontRunners graphic, the Capability axis starts at 3.20 and ends at 4.30, while the Value axis starts at 3.20 and ends at 4.50.
To be considered for the BI FrontRunners, a product needed a minimum of 10 user reviews, a minimum capability user rating score of 3.8 and a minimum value user rating score of 3.8. In most cases, we evaluate hundreds of products and feature 20-25 as FrontRunners; all products that qualify as FrontRunners are top performing products in their market.
I N T R O D U C T I O N
5A P R I L 2 0 1 7
Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.
QUADRANT CATEGORIES:
» Upper Right = Leaders: Leaders are all-around strong products. They offer a wide range of functionality to a wide range of customers. These products are considered highly valuable by customers.
» Upper Left = Masters: Masters may focus more heavily on certain key features or market segments than Leaders do. If you need a more specialized set of functionality without bells and whistles, then a product in the Masters quadrant might be right for you.
» Lower Right = Pacesetters: Pacesetters may offer a strong set of features, but are not rated as highly on value. For example, a Pacesetter might offer greater functionality, but cost more.
» Lower Left = Contenders: Contenders may focus on a more specialized set of capabilities that are priced at a higher point. This makes them ideal for companies willing to pay more for specific features that meet their unique needs.
6A P R I L 2 0 1 7
Business Intelligence (BI) software helps organizations make operational
decisions by enabling the analysis of historical performance data and other data sources. Software Advice’s FrontRunners quadrant is focused on the North American BI software market. We identify this set of core capabilities for the BI software category: custom dashboards and visual analytics.
In addition, we identify several related features that organizations purchasing BI software may also need or wish to consider: data preparation; data source connections; extract, transform and load (ETL); publishing/sharing; governance/metadata management; search-based data discovery; real-time alerts and notifications; advanced analytics; and mobile accessibility.
DEFINING BI SOFTWARE
7A P R I L 2 0 1 7
THE QUADRANT
Masters Leaders
Contenders PacesettersCapability Score
Valu
e Sc
ore
SAP Business Objects
Klipfolio
BOARD
SisenseLooker
Pentaho
Microsoft Power BI
Tableau
Cognos
Informer
Dundas
TIBCO Spotfire
QlikSense
SAS Visual Analytics
GrowBirst
Adaptive Discovery
SAP Crystal Reports
Domo
iDashboards
Databox
ClicData
TARGIT
Chartio
Necto
All products that qualify as FrontRunners are top performing
products in their market.
8M A R C H 2 0 1 7
BI FRONTRUNNERS INDEX
9 SAP Business Objects
10 Tableau
11 Microsoft Power BI
12 BOARD
13 Pentaho
14 Domo
15 Cognos
16 Sisense
17 Looker
18 SAP Crystal Reports
19 SAS Visual Analytics
20 Klipfolio
21 QlikSense
22 TIBCO Spotfire
23 Dundas BI
24 Informer
25 Grow
26 Birst
27 Adaptive Discovery
28 Necto
29 TARGIT
30 Chartio
31 Databox
32 ClicData
33 iDashboards
9
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDSAP BUSINESS OBJECTS
QUADRANT PLACEMENT: LEADERS
3.97 4.50
4.19 4.19
3.60 4.82
3.50 4.90
3.70 4.10
3.90 5.00
4.90 5.00
4.70
1.70
4.30
10
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDTABLEAU
QUADRANT PLACEMENT: LEADERS
3.88 4.46
4.24 4.20
3.55 4.73
2.80 4.70
4.30 4.90
3.50 4.70
4.70 4.70
4.00
3.30
2.00
11
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDMICROSOFT POWER BI
QUADRANT PLACEMENT: LEADERS
4.10 4.16
4.42 4.55
3.75 3.77
3.50 4.30
4.00 1.00
3.80 4.80
4.30 4.10
4.90
5.00
1.00
12
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDBOARD
QUADRANT PLACEMENT: LEADERS
4.12 4.08
4.58 4.66
4.00 3.50
3.50 3.60
4.50 3.70
3.33 3.90
3.60 3.10
3.20
2.10
4.40
13
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDPENTAHO
QUADRANT PLACEMENT: LEADERS
3.97 4.08
4.20 4.32
4.00 3.83
4.50 4.50
3.50 1.50
3.48 3.70
4.50 4.40
3.50
2.30
3.60
14
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDDOMO
QUADRANT PLACEMENT: PACESETTERS
4.21 3.83
4.14 3.88
4.65 3.77
4.50 3.70
4.80 2.90
3.90 4.30
3.70 4.00
3.70
3.20
5.00
15
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDCOGNOS
QUADRANT PLACEMENT: MASTERS
3.70 4.32
4.14 4.08
3.10 4.57
4.50 4.80
1.70 3.60
3.40 4.40
4.80 4.90
5.00
1.70
2.10
16
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDSISENSE
QUADRANT PLACEMENT: LEADERS
4.02 3.96
4.49 4.53
3.30 3.40
1.90 3.10
4.70 4.90
3.80 2.90
3.10 3.20
3.30
3.90
4.90
17
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDLOOKER
QUADRANT PLACEMENT: LEADERS
3.94 4.03
4.64 4.72
2.60 3.35
3.50 3.30
1.70 2.50
3.90 4.00
3.30 3.50
3.10
4.50
4.70
18
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDSAP CRYSTAL REPORTS
QUADRANT PLACEMENT: MASTERS
3.48 4.41
3.96 4.26
2.50 4.57
1.90 5.00
3.10 2.90
3.50 4.90
5.00 4.80
4.70
1.20
3.10
19
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDSAS VISUAL ANALYTICS
QUADRANT PLACEMENT: MASTERS
3.73 3.96
4.04 4.17
3.00 3.75
3.50 4.10
2.50 1.20
3.85 4.50
4.10 4.30
4.40
2.80
4.10
20
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDKLIPFOLIO
QUADRANT PLACEMENT: PACESETTERS
4.00 3.67
4.50 4.73
3.45 2.62
1.90 2.80
5.00 3.30
3.58 1.00
2.80 2.90
2.70
4.10
4.70
21
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDQLIKSENSE
QUADRANT PLACEMENT: MASTERS
3.61 4.05
4.35 4.58
2.05 3.52
2.80 3.90
1.30 2.30
3.70 3.20
3.90 3.90
3.90
4.90
2.10
22
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDTIBCO SPOTFIRE
QUADRANT PLACEMENT: MASTERS
3.60 4.01
4.23 4.50
2.40 3.52
3.50 4.40
1.30 1.20
3.53 2.10
4.40 4.50
4.10
2.70
2.90
23
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDDUNDAS BI
QUADRANT PLACEMENT: CONTENDERS
3.72 3.78
4.57 4.51
3.10 3.05
4.50 2.90
1.70 4.80
2.65 2.10
2.90 2.80
2.30
1.50
3.90
24
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDINFORMER
QUADRANT PLACEMENT: CONTENDERS
3.69 3.81
4.87 4.89
2.90 2.73
3.50 2.40
2.30 3.30
2.10 3.50
2.40 2.40
1.50
2.40
2.10
25
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARD
GROW
QUADRANT PLACEMENT: CONTENDERS
3.60 3.68
4.36 4.44
2.95 2.93
1.00 2.70
4.90 4.30
2.75 3.30
2.70 2.30
2.40
2.40
3.50
26
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDBIRST
QUADRANT PLACEMENT: CONTENDERS
3.50 3.70
3.97 4.01
3.40 3.40
4.50 3.50
2.30 2.40
2.68 3.60
3.50 3.70
2.90
3.10
1.20
27
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDADAPTIVE DISCOVERY
QUADRANT PLACEMENT: CONTENDERS
3.30 3.76
4.22 4.22
1.50 3.30
1.30 4.00
1.70 2.50
3.28 2.10
4.00 3.60
3.60
2.80
2.70
28
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDNECTO
QUADRANT PLACEMENT: CONTENDERS
3.54 3.49
4.22 4.24
3.20 2.75
3.50 2.40
2.90 4.00
2.53 2.70
2.40 2.50
2.80
1.60
3.30
29
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDTARGIT
QUADRANT PLACEMENT: CONTENDERS
3.33 3.57
4.14 4.12
2.80 3.02
2.80 3.20
2.80 2.00
2.23 3.10
3.20 3.30
2.50
2.00
1.20
30
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDCHARTIO
QUADRANT PLACEMENT: CONTENDERS
3.46 3.40
4.35 4.59
2.55 2.22
1.90 2.30
3.20 1.60
2.60 2.10
2.30 2.50
1.60
4.40
2.10
31
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDDATABOX
QUADRANT PLACEMENT: CONTENDERS
3.54 3.30
4.80 4.87
2.85 1.73
1.30 1.00
4.40 4.30
1.73 1.70
1.00 1.20
1.30
1.00
3.60
32
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDCLICDATA
QUADRANT PLACEMENT: CONTENDERS
3.57 3.24
4.58 4.76
2.75 1.72
1.90 1.50
3.60 3.70
2.38 1.00
1.50 1.30
1.20
4.00
2.80
33
The scores below are based on numeric value between 1 and 5.
CAPABILITY VALUE
Capability User Rating Value User Rating
Functionality Breadth Adoption Score
Features Customer Base
Integrations Reviews Volume
Confidence Score Google Searches
Customer Base Skills Base
Employee Base
Customer Growth
Employee Growth
A P R I L 2 0 1 7
FRONTRUNNERS SCORECARDIDASHBOARDS
QUADRANT PLACEMENT: CONTENDERS
3.52 3.26
4.63 4.66
2.65 1.87
2.80 1.70
2.50 2.10
2.15 1.70
1.70 2.00
2.10
3.60
1.20
34A P R I L 2 0 1 7
Providers listed as Runners Up were considered for inclusion in the quadrant, but were ultimately
not included for one or more reasons: they did not have enough reviews; they did not meet the reviews score minimum; they did not meet the ultimate Value and Capability minimum scores; or they did not meet our functionality requirements for the market.
RUNNERS UP
Active Intelligence
Adobe SiteCatalyst
Agency Analytics
Ahrefs
Akita
Alfresco One
Alteryx Designer
Amazon Cloud Search
AMI Enterprise Intelligence
Analytica
Analytics Plus
andara
AnswerRocket
AnyChart
AppAnnie
Appfluent Visibility
Appsee Mobile Analytics
Artesian
Artus
Aviso
Beyond Intelligence
BI360 Suite
Big Data BizViz
Big Data Informatica
BIME
Bonsai.io
BrandsEye
BrightGauge
Business Intelligence by Visibility
C-QRY
Centius
Chartist
ChartMogul
ChristianSteven BI Continuum
Clean & Match
35A P R I L 2 0 1 7
RUNNERS UP
Clear Analytics
ClickBase
CloverETL
Collibra
ComScore
Crashlytics
Crawl Monster
Crazy Egg
Crimson Hexagon
Cyfe
Dasheroo
Data Toolbar
DataCycle Reporting
Datadog Cloud Monitoring
Datameer
Datanyze
datapine
DataPlay
DataRPM
Datawatch Desktop
DBxtra
Decibel Insight
DecisionPoint
Discover Analytics
Docparser
Easy Insight
Envision
ERwin Data Modeler
EspressReport
EspressReport ES
Exact Macola
Exago
ExecuReports
Exponea
FAST by Aculocity
Fathom
FileFacets
Funnel
Gainsight
Geckoboard
Glimpse
GMDH Shell
GoodData
Google Analytics
Halo
Helical Insight
Hoopla
Hotjar
Hubble
Ideata Analytics
iFormBuilder
Iguana
Infogram
Infor BI
Information Value Management
36A P R I L 2 0 1 7
InsFocus BI
InsightSquared
Inspectlet
Izenda Business Intelligence
Jaspersoft
JMP
JReport
jsreport
Kissmetrics
Knowledge Vault
Lex Machina
Librato
List & Label
Localytics
Loom Systems
Megalytic
Mentimeter
Microsoft SQL Server - BI Edition
MicroStrategy Analytics
Mixpanel
Mouseflow
Mozenda
NetBase
Neural Designer
NinjaCat PPC
Numetric
Nuvi
OmniContext Personal Analytics
Omniscope
OneSoft Connect
Optimizely
Oracle Business Intelligence
PBL ScoreCard
Periscope
Phocas Software
Piwik PRO
PowerCenter
PriceGrid
Profitbase BI
QlikView
Qubole Data Service
quintly
Radius
Ranktab
Rapid Insight Analytics & Veera
RapidMiner
ReportGarden
ReportMiner
ReportServer
RESULTS.com
RJMetrics
Roambi Analytics
Sailthru
RUNNERS UP
37A P R I L 2 0 1 7
RUNNERS UP
sales-i
Salesforce Analytics Cloud
SAP HANA
SAP Lumira
SAP Master Data Governance
SAS Analytics Pro
Scribe Online RS
Segment
SessionCam
SetSight
SICASOFT SBI
Sidetrade Network
SimilarWeb Pro
Simply Measured
SiQueries Cloud BI
Slemma
Splunk Enterprise
SPSS
Stonefield Query
Stratum
Style Intelligence
SumAll
Sumo Logic
Swan.business
Swydo
Sysomos MAP
Tagetik
Talend
TapAnalytics
Teradata Database
ThoughtBuzz
TrueDash
Unomy
Visme
Viur
Vreze
WebAssurance
WebFOCUS
webKPI Business Intelligence Dashboards
Windward Solutions
Xtraction
Yellowfin
ZAP Data Intelligence
Zegami
Zoho Reports
Zoola Analytics
38A P R I L 2 0 1 7
The FrontRunners methodology assesses and calculates a score for products on two primary
dimensions: Capability on the x-axis and Value on the y-axis.
THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on the product’s functionality.
» End-user ratings of one to five stars on the product’s ease of use.
» End-user ratings of one to five stars on the product’s customer support.
» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.
» A score, relative to other products in the market, representing the number of other products that integrate with it.
METHODOLOGY BASICS
M E T H O D O L O G Y B A S I C S
39A P R I L 2 0 1 7
THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:
» End-user ratings of one to five stars on overall satisfaction with the product.
» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
» End-user ratings of one to five stars on how likely they are to recommend the product to others.
» A score, relative to other products in the market, for the size of the product’s customer base.
» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.
M E T H O D O L O G Y B A S I C S
40A P R I L 2 0 1 7
Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in a FrontRunners quadrant, a product must have a minimum number of unique, user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com. The minimum number of reviews required per product may differ by category, but will generally be between 10 and 20 unique reviews.
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