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Training and Development: Soft Skills Sessions

BUSINESS ETIQUETTES

INTRODUCTION

To identify behavior considered important for maintaining workplace etiquette.

In professional sense, this includes behavior towards client and colleagues which is in their best interest.

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Golden Rule:- Treat others as you like them to treat you.

DEFINITION

Etiquette is a code of behavior that define expectations for social behavior according to contemporary conventional norms within a society, social class, or group.

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• Etiquettes Basics

• Do’s and Don’ts at workplace

• Creating an Effective Introduction

• Be Punctual

• E-mail etiquettes

• What bothers colleagues at work?

OVERVIEW

ETIQUETTE BASICSAlways say please, thank you, you are welcome, and I am sorry. It is as old as life itself but still appropriate it’s never offensive, often expected and easy to say

With each request

Say: Please

With each completion

Say: Thank You

With each gratitude received

Say: You are welcome

With every error

Say: I am Sorry

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Golden Rule:- Never delay in saying two words; ‘sorry and thank you’ Because they are the most positive words in English.

DO’S AND DON’TS AT WORKPLACE• Never adopt a casual attitude at work.

• Knock before entering

• Put your hand phone in the silent or vibrating

• Don’t open anyone else’s notepads registers or files without his permission.

• It is bad manners to sneeze or cough in public without covering your mouth.

• Popping chewing gums in front of coworkers is simply not expected out of a professional.

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DO’S AND DON’TS AT WORKPLACE• Never criticize or make fun of any of your colleagues

• Take care of your pitch and tone at the workplace.

• Jot down the important points in meetings.

• Modes of communication

• Switch off machinery

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DO’S AND DON’TS AT WORKPLACE• Time commitment

• Professional Dressing

• Dining Etiquettes

• Unethical to share confidential data.

• Respect your fellow workers and help them whenever required.

• Office Stationery is meant to be used only at work.

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• Avoid Office Politics

• Keep your desk clean

• Don’t bring your personal work to office.

• Park your car at the space allocated to you .

• Do not leave the restroom with taps on.

• Female Employees should stick to minimal make up.

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DO’S AND DON’TS AT WORKPLACE

BE PUNCTUAL• “Worst thing a person can do to another person is

to turn up late”

• Being punctual is very important, especially if you have an appointment.

• It shows that you respect the time of your colleagues and in turn it will compel them to respect your time to.

• Lead by example and everything will fell in to place

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CELL PHONE DO’S AND DON’TS• When making a call identify by your name and where you are calling from

• Leave complete message, your name company name why you are calling and what you want the other person to do

• Be short and to the point don’t rumble

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E-MAIL ETIQUETTES• Be concise and to the point

• Use proper spelling, grammar and punctuation e.g. ( Let’s eat grandma or Let’s eat, grandma )

• Answer swiftly

• Use a meaningful subject (All message should have clear and specific subject line that describe the message content)

• Read the e-mail before you send it

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• Keep attachment to a minimum and mention your attachment in the content

• Use active voice instead of passive voice

• Once email discussion goes 3-4 replies anyways, it’s time to pick up the phone

• In the first 1-3 lines of your email specify what this email is about

• Avoid short forms or slangs ( u, y, r)

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E-MAIL ETIQUETTES

WHAT BOTHERS COLLEAGUES AT WORK?• Have poor personal hygiene

• Leave trash or personal belongings in other people’s work spaces

• Don’t follow through when they say they will do something

• Don’t acknowledge you unless you speak to them directly

• Wear clothing that is dirty, too casual, distracting in some other way

• Wear too much perfume or after-shave

• Drop in on you while you are working and don’t ask if it’s okay to interrupt

• Habitually arrive late at meetings

• Gossip

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• Invade your personal space

• Send sloppy email messages

• Borrow things but forget to return them

• Don’t say “thank you”

• Don’t return phone calls

• Keep asking you the same questions even though you have given them answers previously

• Start meetings late and/or don’t end them on time

• Carry on loud conversations

• Borrow money and forget to return it

• Frequently complain and/or criticize others

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• Have outbursts of anger or yell and curse

• Say negative things about other employees behind their backs

• Talk too much about their personal lives

• Speak too loudly on the telephone

• Eat food at their desks that has a strong smell

• Are too “touchy feely”

• Block walkways or doorways when carrying on conversations

• Don’t pay attention when you are speaking to them

• Keep you waiting

Thank you

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