Post on 31-Mar-2015
BUSINESS ETIQUETTES
AGENDA
INTRODUCTION
FIRST IMPRESSIONS
DRESS CODE
CUBICLE ETIQUETTE
BUSINESS CORRESPONDENCE
SOCIAL ETIQUETTE
BUSINESS MEETING ETIQUETTE
ATTITUDE
PUNCTUALITY
CASELETS
INTRODUCTION
WHAT IS ETIQUETTE?
A fancy word for getting along with others
Politeness
Poise
Confidence
A code that governs the expectations of social behavior
WHY DO WE NEED ETIQUETTE?
There’s no such thing as a vacation from good manners.To be at ease by showing more confidence and poise in business & social situations.Increases the likelihood that your calls, appointments and emails will be received positively. To come across as the polished professional you really are!
FIRST IMPRESSIONS
YOUR FIRST DAY IN OFFICE
You meet a colleague for the first
time. How do you introduce yourself?A. Give them a big hug
B. Say “What’s up dude…cool to meet you.”
C. Say “I’m (name), nice to meet you.
D. Offer a firm handshake and make eye-contact
E. Both C and D
MAKE A GOOD FIRST IMPRESSION
Avoid slangEstablish eye contactAvoid “the hug”Avoid a limp handshakeAlways introduce yourselfKnow who should be introduced first
• Higher-ups first• Females before males
Present a business card• If a higher up, only do this if they do it first
INTRODUCTIONS IN BUSINESSI look upon every day to be lost , in
which I do not make a new acquaintance
S A M U E L J O H N S O N
Introducing yourself
Introducing others
Responding to introductions
What to do when you can’t remember names
Secret to remembering names
MIXING AND MINGLING IN BUSINESS
Prepare in advance
Arrive early
Position yourself
Work the crowd
Don’t clump
Know when to leave
DRESS CODE
DRESSING FOR SUCCESS
By the time we meet and converse,
we have already spoken to each
other in an older more universal
tongue.
-Allison Lurie, Author of The Language of
Clothes
Companies decide the dress codes so as to allow their
employees to work comfortably in the workplace. Yet, they
still need the employees to project a professional image for
the customers, potential employees, and community visitors.
Not acceptable:
Revealing clothes
Wrinkled
Torn
Dirty or frayed
Clothes with pictures, words or terms that may be
offensive to other employees.
APPROPRIATE DRESSING
Clothing Tips for Men: Dress pants in traditional colors, such blue,
gray or black. Dress shoes‐nothing too flashy. A neatly pressed button‐down shirt.
Clothing Tips for Women: A pair of pants or a knee‐length skirt in navy,
black, gray or brown. An unrevealing button‐down shirt or sweater. Simple jewellery, and plain dress shoes.
CASUAL FRIDAY
It’s “Casual Friday”…what would you
wear to the office?
Guys GirlsA. A business suit A. A business suit
B. Shorts and sandals B. A mini skirt and halter top
C. Ripped jeans C. Tight jeans
D. Khakis and a polo D. Nice slacks and a nice blouse
Dress for the occasion
Avoid over-accessorizing
Steer clear of anything too gaudy, too short, or too
tight
Think of “Casual Friday” as if it were an ordinary
day without a necktie or business suit – and, you still
have to “look” professional!
CASUAL FRIDAY
CUBICLE ETIQUETTE
CUBICLE ETIQUETTE
Imagine an invisible door. Don’t just enter
someone’s cubicle.
If they look deep in thought, leave them alone.
If they are on the phone, don’t try to get their
attention with gestures.
Be aware how your voice projects.
Speaker phones and cubes don’t mix.
CUBICLE ETIQUETTE
Others can hear what you say, and could judge you
by your words.
Keep personal phone conversations to a minimum.
Don’t be a cubicle “lurker”.
Keep your cubicle neat and uncluttered.
BUSINESS CORRESPONDENCE
C O M M U N I C A T I O NP H O N E T I P S
Answer the telephone politely. Identify yourself when
you are calling others.
Return phone calls promptly.
Turn off your cell phone or put it on vibrate unless it’s
an emergency. Let your cell phone calls go to voicemail.
Use your cell phone (calls and text messaging) only
during your breaks and lunch.
C O M M U N I C A T I O NE M A I L T I P S
Keep your emails professional. The problem with
email is that your tone can be easily
misunderstood.
Be concise and to the point.
Use proper spelling, grammar, and punctuation.
(remove the lol’s, omg’s)
Re‐read the email before you send it.
C O M M U N I C A T I O NI N T E R N E T T I P S
Avoid personal web surfing.
Never use your access to the web to visit
inappropriate sites.
Avoid using employer’s internet for personal business.
For example: Checking your personal e‐mail account
Paying bills
Online shopping
C O M M U N I C A T I O N :I N T E R N E T T I P S
According to American Management Association (AMA)
and the ePolicy Institute, when it comes to workplace
computer use,
Employers are primarily concerned about inappropriate
Web surfing, with:
76% monitoring workers’ website connections.
65% of companies use software to block connections to
inappropriate websites.
SOCIAL ETIQUETTE
SOCIAL SITUATIONS HOW NOT TO BE
A SOCIAL OUTCAST View the event as an opportunity to network. Prepare some small talk in advance. Mingle and circulate. Don’t be a clique! Dress appropriately Go easy on the food and drink. Seek out the host to show appreciation for the event. Don’t overstay your welcome. Remember, people are taking notes. Don’t give them a
performance they will remember forever.
BUSINESS MEETING ETIQUETTE
Always arrive on time for a business meeting.
Prepare in advance.
Make eye contact while speaking and smile often.
Use icebreakers.
Ask the right kinds of questions.
Be a good listener.
DO NOT use your cell phone.
Cell Do’s and Cell Don’ts
Walk away from others when talking.
Turn your phone off or on vibrate during events.
Never answer your phone during an event.
Be careful when driving.
ATTITUDE
A T T I T U D ET H E R I G H T A T T I T U D E
Here are some key attitudes that employers are looking for
1. Humility
2. Readiness to learn
3. Willingness to change
4. Confidence
5. Respect
6. Have an open mind
7. Positive attitude
8. Work ethic
PUNCTUALITY
P U N C T U A L I T YB E O N T I M E
Arrive on time or early for work, meetings, and
appointments.
If you think you are going to be late, call and let
your supervisor know.
Serious illness or family emergencies are the only
reasons that may justify absence. In those
circumstances, contact your supervisor immediately.
CASELETS
A few employees who speak a language other than
English sometimes communicate with one another in that
language in your workplace. Some employees think this is
fine and none of their business. Other employees feel
uncomfortable and left out when in the presence of these
employees. What do you think? Does workplace etiquette
demand that employees should always speak in a language
that everyone can understand?
John’s co-worker in the next cubicle has a habit of
constantly clearing his throat, snorting and making other
unpleasant sounds. John has tried to ignore this behavior,
but finds it extremely distracting. Should John just work
harder to ignore this behavior (he wonders if perhaps the
coworker has some health problem that is causing this);
counter-attack by making equally unpleasant noises; speak
to the co-worker; or go directly to HR to complain?
CONCLUSION
Etiquette is the key to
surviving all human contact
with your self-esteem, sense
of humor, and self-
confidence intact!!