Business English Listening and Speaking

Part 1 Practical Listening & Speaking

Part 2 Business Speaking

Part 3 Listening Practice

Part 4 Fun Listening

Unit Goals

When the students finish learning this unit, they should be abl

e to

know how to greet and introduce yourself

know how to greet colleagues and introduce other people

understand introduction etiquette

Unit 1 Nice to meet you

Lesson 1Part 1 Practical Listening & Speaking

A. Word Study

B. Functional Listening

C. Language Check

D. Controlled Practice

E. Business Culture

A. Word Study

last name 姓氏 Marketing Departmant 市场部门

sales coordinator 销售协调员 employees 雇员

assistant 助理 business title 职务头衔

accountant 会计 Sales Manager 销售经理

head office 总部 business trip 出差；商务旅行

supervisor 主管 position 职位

B. Functional ListeningTask: Greeting and introducing yourself: listen to the recording and fill in the blanks.

Jack: Good morning, I'm Jack Jones. I'm the new (1) ______________from the head office.

Lily: I'm Lily Wang, and I'm Sales Asissant. Pleased to meet you.

Jack: Nice to meet you too, and call me Jack, please. Sorry, (2) _______________________________

Lily: It's Wang. W-A-N-G. Where are you from, Jack?

Jack: I'm from Atlanta, Georgia, but i grew up in South Carolina. What about you?

Lily: I'm from Shanghai.

Jack: I see.(3) ____________________________________.

Lily: Six years. I was in the Marketing Department for 5 years. Now I'm in Sales.

Jack: Wow, that's pretty long.

Lily: Anyway, (4) _____________________________. If you need anything, just let me know.

Jack: Sure. Thank you.

Lily: See you later.

Jack: See you.

sales coordinator

How long have you been here, Lily?

it's nice meeting you

what's your last name again?

How to greet in first contact?

introducing oneself and asking about someone's name

asking about someone's hometown

asking about someone's job

offering help

procedure

C. Language Check

Task One: Introducing oneself and asking about someone's name

A: __ __ to meet you. I'm Jack Jones.

B: Nice to meet you, too. My name's Lily Zhang.

A: Sorry, what's your ____________?

B: It's Zhang.

A: How do you ______ it?

B: Z-H-A-N-G.

Task Two: Asking about someone's hometown

A: __________ are you from, Jack?

B: I'm from Atlanta, Georgia. __________ you?

A: I'm from Shanghai.

Nice

last name

Where

spell

What about

Task Three: Asking about someone's job

A: Shang hai is a great city. So what do you ______ here, Lily?

B: I am a sales __________. What about you?

A: I'm the new Sales __________. How long have you been here?

B: I have been working here for six years.

A: That's ________.

Task Four: Offering help

A: Yeah. Well, if you need any _______, just let me know.

B: Ok. Thanks.

do

assistant

Manager

pretty long

help

D. Controlled Practice

Work with your partner to make a dialogue on the following chart.

YOU-- Peter Brown

Greet and introduce yourself.

Say you are from New York. Ask her to use your first name.

Say the trip was pretty good. Ask about her last name and its spelling.

Ask about her job

Say "thanks" and end the talk.

YOUR PARTNER- Jenny Zhang

Greet and introduce yourself. Ask about his hometown.

Ask about his trip.

Spell your last name.

Say you are Sales Assistant. Offer your help to him.

End the talk.

E. Business Culture---Introduction EtiquetteListen to a passage and discuss the following questions with your partner.

(1) Should a male be introduced to a female first or vice versa?

(2) Should a younger person be introduced to an elder one first or vice versa?

(3) Should a junior employee be introduced to a senior one first or vice versa?

Pair WorkPair WorkA

Role PlayRole PlayB

Part 2 Business Speaking

A. Pair work

Task: Work with your partner to put their responses in correct order and then practice the conversation.

1) You are Jack Dawson, aren't you?

2) Nice to meet you, too. My name is Lily Wang. Where are you from, Jack?

3) I'm a sales assistant.

4) It's W-A-N-G.

5) It was nice to meet you, too. Have a nice day.

A. And how do you spell your last name?

B. Yes, I am. Nice to meet you.

C. Ok. It was nice to meet you, Lily.

D. Thanks. You, too.

E. I'm from Atlanta, Georgia. What do you do here, Lily?

B. Role play

Task: Work in pairs or in groups of three or more. Each person should choose a name card below and use the card to introduce yourself. Then form new groups and repeat the role-play.

Regal Frozen Products

Richard SandraProduction Supervisor

105-109 Valley Road, RiponLondon, 5JL JL9

Tel:00207-977-6453Fax:0207-977-6452

01Susan Lambert

Accountant

Meridian Financial ProductsCole Street

New York, 234116Tel:011-947-6433

Email: kingsley@MFP.cu.uk