By

Zaini Abdul Wahab

Key elements TO SHAPE YOUR REPUTATION

Reflect your APPEARANCE,BEHAVIOUR,

CONDUCT & VERBAL-NON VERBAL COMMUNICATION

Impressions shaped by DAILY ACTIONS,COMMON PRACTICES

& FOUNDATION PRINCIPLES

Affects public perception with

our goal to CREATE POSITIVE &

ENDURING IMPRESSION

PROFESSIONAL IMAGE

To understand common human

perception & basic of elements in image

building

To have basic understanding of

professional acceptable attitudes &

mannerisms

We often mix or comfortable with people

who are with “similar” types of attire with us

Women tend to be more fashion conscious compare to men

Men often being misunderstood

whenever they tried new fashion especially for middle aged men

Good professional appearance strongly

related with higher ranks/positions

Quality of work

Responsiveness & Customer Service

Accountability

Overall presentation

Communication

Verbal

Written

Listening ability

Social networking person

Reputation

Dress to impress – your image matters

Sharpen your social skills

Get a mentor

Build your personal brand – stand out with distinction

Grow and nurture network

Be likeable-adopt positive attitude

Do not ignore unwritten rules

› Can create win-win results

› Be observant

› Gather information from experienced & trusted people from within

Do not be inflexible

Do not misrepresent yourself › Trust & integrity as guiding

principles

Do not shirk responsibility or point fingers

Identify troubling conditions/ situations

Become aware of thoughts & beliefs

Challenge negative /inaccurate thinking

Adjust your thoughts &beliefs

All-or-

nothing

thinking

Mental filtering

Converting positives

into negatives

Jumping to negative

conclusions

Mistaking feelings for

facts

Self put-downs

ADJUST YOUR

THOUGHTS &

BELIEFS

Use hopeful statements

Forgive yourself

Avoid 'should' & 'must' statements

Focus on the positive/strengths

Relabeling upsetting thoughts