Business Administration Level 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Learning outcomes – Week 5 LO 1: Take part in an icebreaker

LO 2: Re-cap on last week’s session LO 3: Give examples of when to use a formal or informal

communication style LO 4: State why some businesses adopt a ‘house style’ for certain

documents LO 5: Follow instructions to complete administrative tasks – Amend

documents for final submissionDuring the practical task you will meet the following criteria;

Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy

LO 6: Be observed whilst welcoming visitors at the Waterside reception During the practical task you will meet the following criteria;

Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors

ON YOUR OWN

Complete the hand-out – Can you follow instructions

5 minutes

ICE BREAKER

Group work Give examples of when to use a formal or

informal communication style – 3 examples of each. This must be business related.

State why some businesses adopt a ‘house style’ for certain documents

Complete Page 19 in your own workbook

HOMEWORKYou needed to…

List at least 3 skills and qualities you may have when dealing with colleagues and/or customers in a positive way. Describe why each one is important.

Page 9 AC 3.2

Share some examples

TASKS YOU NEED TO COMPLETE1. You need to create 3 separate documents from the Task sheet

2. Proof read each document – Look for errors, spellings, capital letters, information is accurate, formatting is correct (BEFORE PRINTING)

3. Print each document

4. Save each file into ‘documents’ (Ask if you are unsure)

5. Upload each document to ItsLearning (Ask if you are unsure)

6. If you have completed this – Check ItsLearning Week 4 for the next task (SPREADSHEETS)

7. If all of this is complete – Ask me for the next task

ObservationIn pairs, you will be observed whilst covering our reception area here at Waterside (15 minutes each pair)

You are to familiarise yourself with the paperwork at Reception

If the phone rings, you can answer it (A hand-out is available to guide you)

If someone comes to reception, you can ask them to sign in and help them with their enquiry (Paperwork available)

What are you being observed on?

Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for

their visit 1.2 Follow organisational procedures for receiving

visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of

waiting 1.5 Use appropriate tone and language, including

body language, when dealing with visitors

ANY QUESTIONS SO FAR

Let’s begin!

Any Volunteers for the first cover of reception?

Feedback from Reception Task

Share with each other how it went

Did you….. LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: List things that you could use to organise your time LO 4: Follow instructions to complete administrative tasks

During the practical task you will meet the following criteria; Working in business and Administration 2.1 Follow instructions to complete routine administrative tasks 4.1 Use simple tools to organise their timeCreating business documents 3.1 Produce routine business documents using the appropriate communication style 3.2 Check documents for accuracy

LO 5: Be observed whilst welcoming visitors at the Waterside reception

During the practical task you will meet the following criteria; Welcoming Visitors 1.1 Welcome visitors and establish the purpose for their visit 1.2 Follow organisational procedures for receiving visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of waiting 1.5 Use appropriate tone and language, including body language, when dealing with visitors

Home work

State how treating visitors politely and in a positive way will benefit an

organisation

Page 15 AC 2.1