Building IT Knowledgebase's - Centre of Excellence ( CofE ) Perspective

Building IT Knowledgebase's - Centre of Excellence (CofE) Perspective

Paul Beck21 February 2012 SUGUK - Nottingham

AgendaOverview of the CofEThe problem - Knowledgebase'sThe solutionQuestions

Overview of the CofE and my roleWhat happens in large Enterprises

(uncoordinated implementations)Bring governance, consistency,

Best Practices, Standards, platform and information

Environment: +100k users, hybrid SP, Autonomy search, solution design and outsourcing/partners

Overview of the CofE and my role3 functions the CofE performs:1. Best Practices based on Governance2. Coordinating with other teams within

the Business and our preferred vendors

3. Development & project team consultancy:

Feasibility Solution Design Best Practice

The Problem: Knowledge bases

A history of Lotus NotesStrategy: Documentum, Autonomy,

hybrid SharePoint, ClaimsReplacement of a knowledge base

20K core IT documentsOther divisions/reusability

DiscoveryDocumented and undocumented

requirementsFunctional NarrativeFunctional RequirementsHigh Level Design/POCVendor Selection – off shoring

Solution/POCDesign & EstimatingProof of Concept

Solution/POCProof of Concept

QuestionsQuestionsThank-you

Paul BeckTwitter: @PaulBeck1Blog: http://blog.sharepointsite.co.uk

Email: paul.beck@sharepointsite.co.uk

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