Cedric T Coco Lowe’s Companies, Inc

SVP, Learning and Organizational Effectiveness

• Rich history that grew from a single hardware store

• Fortune 50 retailer with over 1,700 stores in US, Canada and Mexico

• Over 238,000 employees

• Serve over 15 Million customers a week

Building a Winning Game Plan

The Four Key Elements of Building a Winning Game Plan…

1.  Human Capital Business Model

2.  Human Capital Strategy

3.  Employee Experience

4.  Business Plan

Defining our Business Model…

Developing our HC Strategy…

Defining the Employee Experience…

•  Content –vs- “Bold and Sassy”

•  Begin with “position papers”

•  Agree on your audience

•  Be stratactical

Learning Maturity Model

Response To

Requests

Strategic Business Partner

Cost Avoidance

(ROI)

time

Who will Lead Us?

1.   Employee experience is priority #1

2.   Hold the leadership accountable

3.   Balance the system: People + Process + Tools

4.   Embrace the Diversity of Thought

Will You?

Cedric T Coco cedric.t.coco@lowes.com SVP, Learning and Organizational Effectiveness Lowe’s Companies, Inc