Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

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Lesson 4Lesson 4

Office PracticesOffice Practices

Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Lesson 4 ObjectivesLesson 4 Objectives Upon completion of this lesson, each student will be able to:Upon completion of this lesson, each student will be able to:

Identify which types of contracts and Identify which types of contracts and forms that should be maintained in a forms that should be maintained in a well-managed forms manual and well-managed forms manual and explain why these forms should be explain why these forms should be prepared by the brokerprepared by the broker

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Lesson 4 ObjectivesLesson 4 Objectives Upon completion of this lesson, each student will be able to:Upon completion of this lesson, each student will be able to:

Explain the purpose of a staff meeting Explain the purpose of a staff meeting and list three things that should and and list three things that should and should not take place at staff meetings.should not take place at staff meetings.

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Lesson 4 ObjectivesLesson 4 ObjectivesUpon completion of this lesson, each student will be able to:Upon completion of this lesson, each student will be able to:

Explain the advantages of farming and Explain the advantages of farming and identify three farming techniques.identify three farming techniques.

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

The Policies and Procedures Manual The Policies and Procedures Manual Should be well organizedShould be well organized

Should be up to dateShould be up to date

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

The Policies and Procedures Manual The Policies and Procedures Manual

(cont’d) (cont’d)

Should have staff inputShould have staff input

Should address all areasShould address all areas

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Contracts and Forms Manual Contracts and Forms Manual Contains commonly used forms and Contains commonly used forms and

contractscontracts

Should be prepared by the brokerShould be prepared by the broker

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Training Programs Training Programs Are a major concern to brokersAre a major concern to brokers

Some training is required by lawSome training is required by law

Well prepared seminar = months of Well prepared seminar = months of experienceexperience

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Training Programs Training Programs (cont’d) (cont’d)

Speakers available at little to no costSpeakers available at little to no cost

Experienced agents conduct seminarsExperienced agents conduct seminars

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Staff Meetings Staff Meetings Should be regularly scheduledShould be regularly scheduled

Monday morning is a good timeMonday morning is a good time

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Staff Meetings Staff Meetings (cont’d)(cont’d)

Should be positiveShould be positive

No personal criticismNo personal criticism

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Staff Meetings Staff Meetings (cont’d)(cont’d)

Should have an agendaShould have an agenda

Introduce new listingsIntroduce new listings

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Staff Meetings Staff Meetings (cont’d)(cont’d)

Goal setting, team building, and sales Goal setting, team building, and sales techniquestechniques

Office toursOffice tours

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Goal Setting Goal Setting Help calculate efforts and rewardsHelp calculate efforts and rewards

Helps determine company budgetsHelps determine company budgets

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Goal Setting Goal Setting (cont’d)(cont’d)

Accurate data is needed for accurate Accurate data is needed for accurate

goalsgoals

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Checklist for New Associates Checklist for New Associates Office proceduresOffice procedures

Field preparednessField preparedness

Office equipmentOffice equipment

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Farming System Farming System Why farming?Why farming?

Who should farm?Who should farm?

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Contests Contests Motivational toolMotivational tool

Increase productivityIncrease productivity

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Contests Contests (cont’d)(cont’d)

Several small prizesSeveral small prizes

Realistic and attainable goalsRealistic and attainable goals

Brief time frameBrief time frame

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Associate Joint Ventures (Teams)Associate Joint Ventures (Teams) Share commissionShare commission

Personality conflictsPersonality conflicts

Vacation coverageVacation coverage

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Associate Joint Ventures (Teams) Associate Joint Ventures (Teams) {cont’d}{cont’d}

Agreements in writingAgreements in writing

Broker’s consentBroker’s consent

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Press Releases Press Releases Brief announcementBrief announcement

InformativeInformative

Increase credibilityIncrease credibility

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Press Releases Press Releases (cont’d)(cont’d)

BasicsBasics

Printed free of chargePrinted free of charge

Standard guidelinesStandard guidelines

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Press Releases Press Releases (cont’d)(cont’d)

Effective management toolEffective management tool

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Automobile Insurance Automobile Insurance Require agents to carryRequire agents to carry

Policy limitsPolicy limits

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Key Security Key Security Extremely importantExtremely important

High securityHigh security

Numbered systemNumbered system

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Sexual HarassmentSexual Harassment VerbalVerbal

Non-verbalNon-verbal

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Sexual Harassment Sexual Harassment (cont’d)(cont’d)

Broker’s responsibilityBroker’s responsibility

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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities

© 2011 Louisiana Real Estate Commission

Sexual Harassment Sexual Harassment (cont’d)(cont’d)

Broker’s liabilityBroker’s liability

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