Bridging the Gap: How to Turn Ideas into Improvements

Transcript of Bridging the Gap: How to Turn Ideas into Improvements

Mark Graban VP of Customer Success

mark@kainexus.com

Dr. Gregory Jacobson CEO and Co-Founder

greg@KaiNexus.com

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IDEA IMPROVEMENT

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The dangers of neglecting to follow

through on employee improvement ideas

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http://info.kainexus.com/continuous-improvement/resources-for-continuous-improvement/webinar/bridging-the-gap-how-to-turn-ideas-into-improvements

“Our biggest problem is we forget to follow up on ideas.”

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$-

$5,000,000

$10,000,000

$15,000,000

$20,000,000

$25,000,000

Ideas Approved Implemented

$70,000

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Wave

River

Desert

One Organization’s Starting Point

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Another Organization’s Starting Point

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Same Organization Over Time

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Techniques for capturing more ideas

for improvement

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• Engage and inspire people

• Don’t just demand improvement

• Don’t set quotas or targets

• Don’t just ask for cost reductions

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https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAAahUKEwjc2pP8zPfHAhUE1YAKHf9rDIQ&url=http://www.kainexus.com/employee-engagement&usg=AFQjCNFSQ9lub4DXgyfC31Lb3TV3gwYwiQ&bvm=bv.102537793,d.eXY

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAAahUKEwiXkLeHzffHAhVFig0KHXTGCIc&url=http://blog.kainexus.com/continuous-improvement/continuous-improvement-leadership/6-leadership-blunders&usg=AFQjCNGF_YYnBpv2GlucasibJSvdYpuA3w&bvm=bv.102537793,d.eXY

Title

Description

Proposed Solution

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• Don’t just accept or reject

• Make sure the right problem is understood

• Discuss the proposed countermeasure

• Brainstorm alternative countermeasures

• Coach, don’t nitpick

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How to coach people to implement

more ideas

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Discussing Ideas

Implementing Ideas

Generating Ideas

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Worse

Better

1. “Blow off” the idea and don’t talk about it

2. Just tell the employee idea is

3. rejected

4. Talk about why it’s not being done now

5. Implement something that at least partially

addresses the underlying problem

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https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=6&cad=rja&uact=8&ved=0CC0QFjAFahUKEwiNk_OlzffHAhWFqoAKHSbaAwU&url=http://blog.kainexus.com/employee-engagement/how-to-engage-employees/when-to-scrap-improvement-ideas&usg=AFQjCNFAuaN1Bo0KSnw7hKg71ug6FDyBuQ&bvm=bv.102537793,d.eXY

https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0CB4QFjAAahUKEwj-jp6yzffHAhXLkw0KHVv5BuA&url=http://www.kainexus.com/employee-engagement/how-to-engage-employees/find-something-to-implement&usg=AFQjCNEY7b_fxN4TVw8om-lDEp7FC7A0qw&bvm=bv.102537793,d.eXY

Manager Implements

Them All

Everybody Implements

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• Or, at least, many people implement a few each

Manager Implements

Them All

Everybody Implements

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• Who can:

– Investigate?

– Collect data?

– Brainstorm countermeasures?

– Get input from others?

– Test countermeasures?

– Evaluate countermeasures?

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“We don’t have time for improvement”

• Is that an excuse? Stop and give up

• Is it a problem? Figure out how to solve

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The metrics that matter and how to

measure them

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http://www.kainexus.com/impact

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http://www.kainexus.com/impact

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360

150 “lost” OIs

x $5000 per OI

= $750,000

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The value of sharing improvements

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Idea

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Idea

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• Are we a system or a collection of sites?

• Site #1 implements an idea

– Saves $85,000 a year

• Sites #2 through #10

– Additional $765,000… or not

– Or more if there’s incremental improvement

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• October 13

• Dan Markovitz

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http://www.kainexus.com/webinars

Other Resources

Upcoming Webinars

KaiNexus Blog

Continuous Improvement eBooks

http://www.kainexus.com/continuous-improvement/resources-for-continuous-improvement/continuous-improvement-webinars/recordings

http://blog.kainexus.com/

http://www.kainexus.com/continuous-improvement/resources-for-continuous-improvement/continuous-improvement-ebooks

Thanks! • Web:

– www.kainexus.com

– blog.kainexus.com

• Past Webinars:

– www.kainexus.com/webinars

• Social media:

– www.twitter.com/KaiNexus

– www.linkedin.com/company/KaiNexus

– www.facebook.com/KaiNexus

Mark Graban @MarkGraban

mark@KaiNexus.com

Dr. Gregory Jacobson @greghjacobson

greg@KaiNexus.com

http://www.kainexus.com/

blog.kainexus.com

http://www.twitter.com/kainexus

http://www.linkedin.com/company/kainexus

http://www.facebook.com/kainexus

Brought to you by

www.kainexus.com

http://www.kainexus.com/

Bridging the Gap: How to Turn Ideas into Improvements

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Transcript of Bridging the Gap: How to Turn Ideas into Improvements

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