Brandi McKinney, SPHR, SHRM-SCPHR Director, Alabama Credit Union

205 FTE (2 Telework)205 FTE (2 Telework)

$736M/Assets$736M/Assets

28 Branches in 28 Branches in Alabama/Florida

T k & D l tTeamwork & Development

A hi t  ill F llAchievement will Follow

• In‐Place Tools

• The Event 

• Decisions and Resolution

• The Aftermath

• Victim Supportpp

• Debriefing

k d i• Takeaways and To‐Do Lists

One Call Now

Ongoing Operations

Security Team

l Employee Assistance Program

3‐ Hour Hostage Situation

No physical injury No physical injury

Support from  Support from everywhere

230 incidents from 1996‐2012

97% Male

Median Age: 35

40% take own life

Source: NYPD Active Shooter Study, 2012

STAY CALMSTAY CALM.

ASSESS YOUR LOCUS OF CONTROL.

KEEP YOUR PHONE CHARGER HANDY.

Call Center Operations

Area Branches  Closed

Network Access

Mass Communications

Limited number in building

Victim statements

Sustenance andComfort

St ff Di l ti Staff Dislocation

Media

Network Access

Physical CleanupPhysical Cleanup

Reach Out to Others

Discuss “Situation Turn” Scenarios

Reach Out to Others

Internal Communication Strategies

Membership/Vendor Communication StrategiesStrategies

Media Strategies

Immediate v. Long-Term Changes

FBI Victim Support Increased police patrol

EAP Debrief Intranet Page

Counseling Movie Night

Time off

Weekend getaway

Check‐Ins

Pet Therapy Weekend getaway Pet Therapy

Culture of support

Regular training

Designate backups for emergency contacts

Security Assessment

Emergency Alert System

Disaster Recovery/ Business Continuity Business Continuity Planning and Practice

Technology Awareness

Send emergency alert

Designate leader “handler” gand supplies “handler”

Hold off media until l tiresolution

Generate employee roster

Set Emergency Contacts in motion

Be at “hub” if possible/safep /

Call your momCall your mom

b k l bbmckinney@alabamacu.com205‐469‐5730 (w) 205‐792‐7996 (c)

l bwww.alabamacu.com