Increasing Access to Treatment for Women Re-Entering their

Communities after Incarceration

Boston Public Health CommissionSafe and Sound Return Project

September 2012

GOALS:

Increase the rate of admissionMove from scheduled appointments to all walk-ins

Increase the retention rate

Changes since NIATx:

Change in the access model from all scheduled appointments gradually to all walk-in hours

Increase workplace efficiency

Simplified the policy handbook and intake forms

Increased retention rate

Change in Admissions

Oct-11

Nov-11

Dec-11

Jan-12

Feb-12

Mar-

12

Apr-12

May

-12

Jun-12

Jul-1

2

Aug-12

0

5

10

15

20

25

30

35

40

Scheduled

Walk-ins

Total Adm.

Num

ber o

f Adm

issi

ons

Outcome and Future Goals:

Challenges Faced

Teamwork and communication

Clinician control

Layoffs

No-show clients

Resolutions

Meetings to resolve problems

Gradual transition to all walk-ins

Balancing time and clients

Move to walk-ins

Areas For Growth:

Continue with the access model of all walk-ins and phase out scheduled appointments

Gather precise and accurate data on future engagement and retention rates

Focus on recruitment effort for Safe and Sound Return (SSR) clients – women reentering the community.