Blended Learning:Required Supervisor Training

Betty Counts

TestAmerica

Who is ?

• Environmental testing laboratories• 2500+ employees • Geographic spread• Formed from acquisitions• Scientists / Chemists

Our Concerns

• New to e-Learning• New to non-technical training • Fitting with our culture

• Widespread population• Limited expertise• Cost constraints• Technology

Goals of Training

• Introduce basic skills for supervisors• Flexibility• Attract and Retain• APPLICATION

• Use of the skills• Changes in behavior• Understanding of the concepts

Designed to Support Our Goals

• Mandatory Courses

• Personal Choice Courses

• Shared Accountability

• On the Job Application

Roll-out Communication

• Personalized binder cover• Personalized letter from President & CEO• Memo from User Group Leader• Accountability Agreement• Online Training User Guide• Personalized Annual Calendar

Successful Roll-out

186 (32%) Completed In first 14 days!

Blended Approach:Follow-up Discussions

• 10 courses in 12 months• Discussion Session

• Supplemental materials• Facilitation by Group Leaders

• Monthly Management Report

“As a result of this training, I will take time to mentor and teach our employees.”

 

“As a result of this video, I will project energy and passion in order to motivate the staff and improve their outlook.”

 

“Managers will demonstrate their leadership skills by conducting monthly meetings in their groups.”

 

“Department Managers will inform Operations Management of jobs well done so we can personally thank the employees. ”

What impact? What behavior changes?

What has worked?

• Accountability• Management Support• Fitting with culture• Communications • Want to participate

What’s Next?

• Measure of results• Reinforcement • Certification modules• Custom Content

Betty CountsHuman Resources Manager

TestAmerica betty.counts@testamericainc.com