Beyond the Written Report: Alternative Communication Techniques

Web-Based Audit Reports

Rebecca Connolly, Research Analyst Washington JLARC

April 2016

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Eat your veggies. They’re good for

you.

Read our 60-page report. It’s good for you.

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So How Do You Start?

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Online reports Adaptive approach Responsive design Positive user response

Business process Features Expertise, training

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Develop a Plan

WHERE

Web Reports

Web Site

Where is your focus?

WHAT

What do users want?

WHO

Who is your audience?

NEWS

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• Fit with current process

• Site security, servers, technology

• Features, functions, and content

• Navigation and styling

• Records retention

• Internal and external experts

Think About…

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… But Don’t Overthink

• Short

• One idea per paragraph

• Get to the facts

• Short, informative headings

• Hyperlinks

• Lists

• www.usability.gov • www.nngroup.com • www.digitalgov.gov/2014/04/16/how-to-tell-your-agencys-story-plainly/

Learn to Write for the Web

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Be Flexible

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Plan

Do

Check

Act

Rebecca Connolly Rebecca.Connolly@leg.wa.gov 360-786-5175 JLARC Reports: leg.wa.gov/jlarc/AuditAndStudyReports/Pages/default.aspx

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