Bertha Baker

PO Box 53342Knoxville, TN 37950PH:828-242-1458

Email: brbaker2031@comcast.net

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Objective

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OBJECTIVE

To pursue a career in Medical Administrative Support where my extensive System Administrator, Customer Service experience, and software/technical skills will be further developed and utilized for better career growth.

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Objective

Qualifications

Education

Employment

Skills

EDUCATION• Westminster College of Salt Lake

City, UT B.S. DEGREE, COMPUTER SCIENCE/TECHNOLOGY MINOR: BUSINESS ADMINISTRATION

• Pursuing Medical/Billing Certification, New Horizon Computer Learning Ctr.

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Technical/Special Skills

• Typing Speed: 70 wpm • Project Coordinating

• Computer System Admin/Trainer

• Certifications in Advance MS Office Words, Excel, PowerPoint, MS Access, Outlook, Internet Explorer…

• Insurance Sales- Certified in Property & Casualty

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EmploymentSitel Corporation (Provides Insurance to U.S. Military

Families), 5-2011 to Present (Full-time)

• Received DIRECTOR’S ALL STAR AWARD, for highest Score in Quality Customer Service & Attendance. (out of 500 employees)

• Confer with customers (by email, phone, & correspondence) to provide information, & resolve complaints re: Auto/Home Insurance products.

• Retrieve & update customers data from computer database utilizing various Computer electronic forms/Software: modify member’s records, Issue and cancel policies. Document inquiries & complaints.

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EmploymentTennessee Disability Claims (06/10 to 10/10),

Full-time

Claims Examiner

• Reviewed, researched, and analyzed disability claims application filed by American citizens.

• Responsible for investigating the application process and evidence, including contacting Medical Doctors, education, legal records, Hospital records, and any other information pertinent to determining applicant’s legitimacy for benefits.

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EmploymentAmerican Collectibles Network/JTV (11/04 to

10/10), Full-time

Correspondence Specialist/Customer Support

• Provided accurate resolution to product and billing inquiries via phone calls, emails, direct, and Confidential letters using MS Office Words.

• Reviewed and edit these Official Letters to assure correctness in format, punctuation, and grammar. Highly experienced in dealing with irate customers.

• Assisted with Training users on Hardware/Softwares.

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EmploymentU.S. Federal Government, Dept. of Agriculture (5/98 to 11/04), Full-time System Administrator/Software Trainer

• Responsible for Coordinating IT migration of all users data from old Data General systems to new IBM systems.

• Coordinated and implemented the new software Training for Unit’s users.

• Implemented all hardware/software installation, upgrades, and system backup plans.