Becoming Data Driven.. with Analytics!

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Presented by Mr Timo Josten, Co-founder of Sparkline, at ISS Seminar: Analytics for Enhanced Customer Experience on 9 May 2014.

Transcript of Becoming Data Driven.. with Analytics!

Becoming Data Driven……with Analytics!Timo JostenManaging Partner & Co-FounderSparkline

@strudelmeistertimo@sparkline.com

"Organizations should be sure they are educated about big data opportunities in their industry to ensure they are not missing the boat.”

-Gartner, June 2013

“…understanding 'what is big data' is the top challenge for 15 percent of organizations”

The Connected Consumer

Multi Touch Consumer Behavior

Source: http://www.google.com/think/infographics/how-do-people-shop-for-mobile-phones-infographic.htmlPublished April 2013

“Connecting products to the Web will be the 21st century electrification.”

The Internet of Things

What to do?

TWO basic ways to impact your online presence:

Improve your Website

Drive more traffic to your Website

Improve your CUSTOMER EXPERIENCE

It used to be Simple…

“Between the dawn of civilization and 2003, we only created five exabytes of information

Now we’re creating that amount every two days.”

-Hal Varian, Chief Economist, Google

Big Data Is A Business Strategy

“I’m not interested in data; I’m interested in translating data into information for decision making. . . So you take data, you turn it into information, you apply it, and you make better decisions because you know more than anybody else. I think that’s real power —and that was our hidden advantage for years.”

– Leonard Schaeffer, Retired CEO, Wellpoint

Interest in analytics is growing YoY

Most Companies We Speak to Today: Are you collecting

data?

✔Is someone

dedicated to looking at that data on a

daily basis?

Are they recommending

actions in response?

Do they have a voice within your

organisation?

..when companies inject data and analytics deep into their operations, they can deliver productivity and profit gains that are 5 to 6 percent higher than those of the competition. -McKinsey Quarterly March 2013

Profitability & Growth Is Possible

Shoes of Prey

Interpreting Intelligence

10% increase in sales

Insights In Action: Amari Hotels

45%Increase In Sales

0%Budget

Increase

Paid Search

Paid Display

Attribution Modeling

“Working closely with Sparkline Analytics we harnessed new attribution models with Google Analytics' Attribution Modeling Tool, enabling us to truly optimize our marketing mix and resulting in a significant increase in bookings.”

- Chetan Patel, Vice President, Strategic Marketing & E-Commerce, Onyx Hospitality Group

Online Booking Increase by 45%

Display Spend increase 7-17%

Can someone help me?

Media

Button

Button:1. Sign Up2. Learn More3. Join Us Now4. Sign Up Now

Media:1. Get Involved Image2. Family Image3. Change Image4. Barack’s Video5. Springfield Video6. Sam’s Video

24 combinations tested….

Experimentation Results

$500m raised online

No one tests the depth of a river with both feet.

- African Proverb

Data Driven Decision Maker

my.barackobama.com/page/s/analysts-job-application

Understand Your Customer!

AUDIT: Take Full Data Ownership1

BUILD: Create a Data Strategy – ANALYZE & TEST!2

ITERATE – Become a Data Driven Decision Maker3

Create Simplicity, Empower Teams, Drive Results

Measurement & Evaluation Performance Analysis & Insights

Training & Support Testing & Understanding

Landing pages• +me on Google+

• @STRUDELMEISTER