BARRIERS TO COMMUNICATION

INTRODUCTION

What is COMMUNICATION?• Communication is a process by which you convey your message to someone or a group of people.

What is a BARRIER?• Any difficulty which partly or fully prevent any activity is called a barrier.

PRIME TYPES OF BARRIERS.Physical Barrier.

Mechanical Barrier.Mental Barrier.

Cross-Cultural Barrier.Perceptional Barrier.Interpersonal Barrier.

Gender Barrier.

PHYSICAL BARRIERS

Types of Physical Barriers:

Environmental Disturbances. Personal Health.

Poor Hearing.Distance.

Poor Hearing

PHYSICAL BARRIERS

Environmental Disturbances : Traffic nuisances, loud speakers,unwanted noise.

Physical health: Ability to receive when not well.

Poor hearing: Born deaf, lost hearing due to accident, excess use of earphones.

Chart showing different levels of noise on decibel scale

PHYSICAL BARRIERS

Distance - Proxemics or choice of medium. Four distinct zones that people unconsciously used as they interact with others. The four zones may vary greatly from culture to culture.

18”<Intimate – Lovers, family, or close friends 4’ <Personal – Talking at a party 12’ <Social – Interpersonal business –

clients. 20’ <Public – Supervisor talking employees

THE BARB WIRE SEPARATING EXCHANGE

OF THOUGHTS

MECHANICAL BARRIERS

We use different instruments and machines for communicating our messages. Very often the selected medium itself

becomes a barrier. Absence of means of

communication. Faulty instruments.

Interruptions on radio and television.

Defective Instruments

MECHANICAL BARRIERS

Types of Mechanical Barriers.

o Non availability of proper machines.

o Presence of defective machines.o Interruption.o Power failure. VHF Radio Vulnerable

to interruptions

MENTAL BARRIERS

Poor pronunciation.Confused thinking.Communication overload.Unnecessary repetitions. Attitude creates social evils.

Attitudinal barriers  come about as a result of problems With a person

RACISM & CROSS CULTURAL

BARRIERS. Cultural – ethnic, religious,and social differences. Traditions barring people of different cultures from mingling together. Barriers to membership of a group.

A picture portraying a thought of united world

WHITES PERCEIVE BLACKS AS AGGRESSIVE, OVER-EMOTIONAL, ANGRY, CONFRONTATIONAL, INTERRUPTIVE, TOO PERSONAL

BLACKS PERCEIVE WHITES AS DETACHED, DEVIOUS, IMPERSONAL, CONDESCENDING, HYPOCRITICAL, AVOIDING EYE CONTACT, AND TOO SILENT..

PERCEPTIONAL BARRIER

Lack of common experience. LINGUISTIC – Different languages and vocabulary. Lack Of Knowledge Of Any Language.

Different People around the world speak Different Languages

Word “WELCOME” in different language.

PERCEPTIONAL BARRIER

Overuse of abstractions.

From The Receiver’s Side:1.Interrupting the speaker.2.Asking too many questions, for the sake of probing.

From The Sender’s Side:1.Unclear messages.2.Incomplete sentences.3.No clarifications.

Improper use of abstractions

INTERPERSONAL BARRIERS

Withdrawal – Absence of interpersonal contact. Rituals – Meaningless, repetitive routines devoid of real contact. Pastimes – Activities that entertain us and keep us engaged in our free times.

GENDER BARRIER

WomenPrefer conversation for rapport buildingWant empathy, not solutionsAre more likely to complimentEmphasize politenessMore conciliatory

GENDER BARRIER

MenTalk as a means to preserve independence and status by displaying knowledge and skillWork out problems on an individualized basisAre more directive in conversationAre more intimidatingCall attention to their accomplishmentsTend to dominate discussions during meetings

GENDER BARRIER

HOW TO OVERCOME BARRIERS

Learn to use feedback well. Be sensitive to receiver’s point of view. Listen to UNDERSTAND! Use direct, simple language, or at least

use language appropriate to the receiver.

Learn to use supportive communication, not defensive communication.

HOW TO OVERCOME BARRIERS

Ten Rules for Good Listening

Rule Reasoning Behind the Rule

1. Stop talking You cannot listen if you are talking.

2. Put the person at ease Help a person feel free to talk; create a permissive environment.

3. Show the person you Look and act interested; listen to want to listen understand, not to oppose.

4.Remove distractions Don’t doodle, tap, or shuffle papers; shut the door if necessary to achieve quiet.

Ten Rules for Good Listening

Rule Reasoning Behind the Rule

5. Empathize Try to see the other person’s point of view.

6. Be patient Allow plenty of time; do not interrupt; don’t start for thedoor or walk away.

7. Hold your temper An angry person takes the wrong meaning from words.

HOW TO OVERCOME BARRIERS

HOW TO OVERCOME BARRIERS

Ten Rules for Good Listening

Rule Reasoning Behind the Rule

8.Go easy on argument Don’t put people on the defensive and criticism and cause them to “clam up” or

become angry; do not argueeven if you win, you lose.

9. Ask questions This encourages a person and shows that you are listening; it helps to develop points further.

10. Stop talking This is first and last, because all other guides depend on it; you cannot listen effectively while you

are talking.

PREPARED BY

IT08077 – Kamal Tanwar (Group Leader).

IT08076 – Bruno Nellissery.IT08080 – Rohit Singh.IT08075 – Bhagesh Khavshe.IT08040 – Viraj Shah.

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