[22] HRO TODAY MAGAZINE | JANUARY/FEBRUARY 2012

Baker’s Dozen: Learning

Key Clients in 2011:

Altria, Allstate, Autodesk, Boston

Scientific, Business Objects,

Corporate Associates, The Chubb

Institute, Cisco, Colgate, Columbia

University, Dell, DeVry University,

Ford, Hitachi, KFC, and Sears.

Services provided:

Learning content

• Curriculum design

• Content development

Learning administration

• Operations and management

Learning technology

• Development, administration,

and management

Learning delivery

• Operations, management, and

global sourcing

Learning management services

Virtual labs

Student retention services

Strategic assessments

Demand generations services

Most important metrics: N/A

4. TrainingFolks

Web site: www.TrainingFolks.com

TrainingFolks is a global provider

of custom learning solutions,

consulting, and contingent

workforce services. Combining

adult learning experience with a

proven engagement methodology

that includes a talented network of

learning professionals, TrainingFolks

collaborates with our clients to

implement change.

No. of candidates trained in 2011: 210,000

Key clients in 2011: N/A

Services provided:

• Contract learning professionals

• Custom learning solutions

• Custom eLearning development

• Learning consulting solutions

Most important metrics:

• Customer satisfaction measures

• Business impact measures

• Utilization rates of consultants

5. GP Strategies Corporation

Web site: www.gpstrategies.com

GP Strategies is an international

performance improvement

company delivering workforce

training and development. Our

experience includes custom

content development, program

delivery, and the administration

and logistics of learning across the

globe. GP Strategies also partners

with clients to support business

transformation initiatives focusing

on the workforce. Today, GP

Strategies has more than

2,400 employees providing

full-scale management of training

for Fortune 500 companies and

government agencies, with

processes and systems that are

unparalleled in the training

industry.

No. of employees trained in 2011:

More than 1,000,000

Key clients in 2011: N/A

Services provided:

Learning technology management

(LMS, LCMS, portals, other

learning technologies)

• Needs assessment

• Evaluation and selection

• Integration, configuration,

and maintenance

• Hosting

• Help desk

Curriculum management

• Custom training, content design,

and development (all media, blended

learning)

• Training content evaluation,

selection and sourcing

• Vendor management

• Course/program management

Operations

• Training administration

and logistics

• Tuition assistance

program management

• Instructor resource management

• Training delivery

• Call center

Measurement and reporting

• Learning analytics

• Activity, financial and

performance reporting

• Key performance indicators

• Service level agreements

Leadership development

• Assessment

• Program design, development,

and deployment

Most important metrics:

• Quality

• Delivery

• Cost

• Customer satisfaction

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