• Background Noise?Background Noise?• Privacy?Privacy?

• Whose Phone?Whose Phone?

• Home? Home? • Work?Work?

• Cell Phone?Cell Phone?• A Different Person’s Phone?A Different Person’s Phone?

• Respect Their Privacy!Respect Their Privacy!• Do you have Do you have permissionpermission to call them? to call them?

• My name is (My name is (your nameyour name).).

• I’m calling from (I’m calling from (business, group, business, group, club, ?club, ?).).

• I’m calling to speak with (I’m calling to speak with (namename).).• Is (Is (namename) there?) there?• May I please speak with (May I please speak with (namename)? )?

Get to the Point.Get to the Point.

• I’m calling about (I’m calling about (what?what?))• This will only take (This will only take (amount of amount of timetime))• Is this a good time to call? Is this a good time to call? • No “small talk” No “small talk”

““Please” Please” andand “Thank “Thank You”You”

Proper Language!Proper Language!

No SlangNo SlangNO AcronymsNO Acronyms

NO Swears!NO Swears!

Slow Slow andand Clear Clear

Time is Precious … and you’re Time is Precious … and you’re on THEIR CLOCK!on THEIR CLOCK!

Advocates in Action

Box 41528Providence, RI 02940

401-785-2028

www.advocatesinaction.org