Post on 04-Apr-2018
7/31/2019 b33 Mics(Ndpl)[1]
1/16
1/2/2011 1
By:-
Shantanu Khare
Swati Rawat
R2
7/31/2019 b33 Mics(Ndpl)[1]
2/16
1/2/2011 2
About NDPLNorth Delhi Power Limited is a joint venture
between Tata Power Limited and the
Government of National Capital TerritoryThe JV gave NDPL jurisdiction of over 520
square kilometers and 0.9 million consumers.
NDPL was the fruitition of the governmentsdecision to privatize the distribution of power
in the north Delhi region.
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
3/16
1/2/2011 3
Fall of Delhi Vidyut Board (DVB)
Brimming with gross malpractices and irregularities.
Employees ensured records were not kept since these
would make some of them vulnerable. Sardana also
recalls how people thought IT was an infringement oftheir freedom - the freedom to allow middlemen and
brokers to provide connections on behalf of the
department and receive kickbacks.
The DVB didnt have a single good example of
benchmarking against other agencies.
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
4/16
1/2/2011 4
Problems
Sections of the DVB ran off just two desktops,
which made processes largely manual
Manual systems also opened the DVB to
corruption, which made buying a power
connection a punishment
The absence of IT systems meant there werent
any controls
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
5/16
1/2/2011 5
The problem had become so acute that the
NDPL couldn't find an error-free and tamper-
proof billing software that would plug the
existing malpractices. "The average error rate
in billing in most developed nations is three-
to-four percent. When we took over from
DVB, it was over 30 percent - all because of alack of a proper IT infrastructure
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
6/16
1/2/2011 6
New Beginning of NDPL
An ERP system.:-
engaged TCS who gave a product called
Energize. It fulfilled the basic requirements
in relation to purchase, store management,
inventory and human resources
The new ERP moved the company from
a two-desktop set-up to a structure where
no employee could work without a PC and
every document was digital and traceableEmpowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
7/16
1/2/2011 7
The second task facing the NDPL was to
provide accurate billing to 9.1 lakh customers
The NDPL developed its own software
and implemented it across all 150 points of
presence in its jurisdiction. All points were
networked by a fiber optic network, leasedlines or wireless connectivity
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
8/16
1/2/2011 8
Minimizing Losses by NDPL
A large part of NDPLs losses came out of
billing errors.
Billing errors are now down to two percent;
the international norm is three percent
Making correct and timely bills was enabled
by IT. And IT also helped to distribute new
connections
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
9/16
1/2/2011 9
Effects
NDPL shares data transparently with close to a
million subscribers, where billing is
concerned. It also offers its billing software to
other power distribution companies around the
world that face similar problems
Increasing efficiency in the exchange of
information between consumers and NDPL
7/31/2019 b33 Mics(Ndpl)[1]
10/16
1/2/2011 10
ROLE of IT
IT helped NDPL get information to its
consumers and receive complaints using 22
networked customer care centers which are
operational 24/7
Consumer response is essential. IT has played
a tremendous role in enhancing consumer
experience
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
11/16
1/2/2011 11
With the help of IT, consumers can now
calculate their power consumption every
month based on usage, which leads to energy-
saving and safety tipsall Web-enabled
IT has directly impacted revenues in other
ways. It has enabled the organization to set up
Automatic Meter Reading (AMR) at remote
locations for its high-volume users
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
12/16
1/2/2011 12
The NDPL also tied up with CitiBank,
ICICI, HDFC and other payment gateways
to make it easier for consumers to pay theirbills
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
13/16
1/2/2011 13Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
14/16
1/2/2011 14
It also helped create a
proud workforce. It brought satisfaction
among employees, and a satisfied personat work is a better person at home
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
15/16
1/2/2011 15
Conclusion
Sardana now wants IT to enable NDPL withstrategic enterprise management and a balancescorecard system to increase productivity.
NDPL is now working on an integratedplatform which will enable management totrace employees through a unique employeecode for all his activities
We want to build that kind of artificialintelligence to take the change to the next level
Empowered Change
NDPL
7/31/2019 b33 Mics(Ndpl)[1]
16/16
1/2/2011 16