Are People Happy With Their Car Service

Progressive Automotive Repair Shop

One Of The Leading Repair Shop In W.A. Where You Can Get Your Car

Serviced .

MARY ANN

What type of service you normally purchase?

58%23%

10%

9%

Changing oilMechanical faulty

Over all repair

Normal service

What attracts you to get your car serviced?

• The quality of service,

• The price of service

• Friendly staff

• Cleanliness

• Compliments - free tea and coffee

How often do you come to service your car?

• Customers often come to service their car every 6 months

• 20 out of 30 on the survey, serviced their cars every year

• and 5 out of 30 customers do it every 3 months.

1

year

6 months

3 months

0

2

4

6

8

What average cost do you spend for your car service ?

$400 to $500

$800 to$1,000

$300 to $400

$600 to $700

This is the average costthat most customersspend for their car service.

How do you rate the service?

Satisfac-tory

Good Very Good Excellent0

5

10

15

20

25

Are you satisfied with the amount of time your service takes?

Customers in this shop are very happy

with the amount of time their car get

serviced.

Which days is convenient for you to have your car serviced?

Night Holiday Weekend Weekdays0

1

2

3

4

5

6

Do you have any feedback withProgressive Auto Repair shop?

• Customers gave their feedback with excellent service

• Affordable price they pay for their service

• Opening another branch with 24 hours service

• Doing a service at night time

Recommendations and suggestions :

• They should open more branches

• The continues of 24 hour services

• Having a friendly staff

• The cleanliness of the shop

• The amount of time the customers get

• The compliments while customers are waiting

Thank You

Mary Ann