Post on 09-Mar-2021
Advancing innovations in health care delivery for low‐income AmericansAdvancing innovations in health care delivery for low‐income AmericansAdvancing innovations in health care delivery for low‐income Americans
www.chcs.org | @CHCShealth
“Listen First”: Community-Centered Program Design
Putting Care at the Center 2019
National Center for Complex Health & Social Needs
November 14, 2019
11:15 AM ‐ 12:30 PM
www.chcs.org | @CHCShealth
Advancing innovations in health care delivery for low‐income AmericansAdvancing innovations in health care delivery for low‐income AmericansAdvancing innovations in health care delivery for low‐income Americans
Welcome &Introductions
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Welcome and Introductions Centering Your Community Spartanburg, South Carolina: Community ConnectionsMaimonides Medical Center: Participatory Action Research
Q&A with Panelists
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Agenda
Presenters
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Jim LloydProgram OfficerCenter for Health Care Strategies
Carey RothschildDirector, Community Health Policy & StrategySpartanburg Regional Healthcare System
Edward StallworthPastorInman United Methodist Church
Anna SpencerSenior Program OfficerCenter for Health Care Strategies
Shari SuchoffVice President, Population Health Policy & StrategyMaimonides Medical Center
Khaalida JonesHuman Subjects ResearcherMaimonides Medical Center
About the Center for Health Care Strategies
A nonprofit policy center dedicated to improving the health of low‐income Americans
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The forces impacting patients’ healthextend beyond clinic walls, and intothe lives they lead, in their towns, churches, and schools
Integrating consumer/community voice into health care program design and delivery is a powerful tool for creating more responsive and supportive systems, and building trusting relationships
As we look to clinical care through a patient‐centered lens, we can turn a community‐centered lens on program design
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Centering the Community
The importance of consumer and community voice is being increasingly recognized by healthcare stakeholders»RWJF Community Partnerships Pilots»CMMI’s Accountable Health Communities
As the health care system transitions from volume to value, the consumer perspective ensures that we are designing programs that are effective»Increased flexibility in payment; flexibility in service delivery»Value = doing things people care about
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The Value of Community-Centeredness
Discuss with your table:»What does “community engagement” look like to you?
»How are you identifying your communities’
»What are some of the barriers and enablers to doing this work?
»How have you/can you translate community need into action?
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Centering Your Community
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Advancing innovations in health care delivery for low‐income AmericansAdvancing innovations in health care delivery for low‐income AmericansAdvancing innovations in health care delivery for low‐income Americans
Centering the Community in Practice
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Spartanburg, South Carolina:Community Connections
Spartanburg»Spartanburg County ‐ Population of 306,000 and 13 municipalities City of Inman – population 2,200
»Poorer health outcomes and lower median household income and education attainment levels than peer counties in the state
»A Southeastern manufacturing hub (home to BMW, Michelin, Milliken) situated on the heavily developed I‐85 corridor between Charlotte and Greenville
»While much of the county remains rural, the city of Spartanburg is in a phase of development and growth
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Spartanburg, South Carolina
Partners»Spartanburg Regional Healthcare System»City of Spartanburg»Joint Funders (local United Way and 3 foundations)»Chamber of Commerce»Spartanburg County
Progression »Spartanburg Community Indicators Project (1987)»Road To Better Health Coalition (2008)»Way to Wellville (2014)»Spartanburg Community Health Workers monthly meeting (2018)
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Community-Wide Engagement Efforts
Faith‐Based Community Engagement»Adverse Childhood Experiences and Resiliency building trainings
»Community Resource field trip
Targeted City Neighborhood Engagement»Northside Voyagers»Highland Community Master Planning
Community Health Needs Assessment and the Racial Equity Index
CHWs and Peer Support Program Development
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Current Activities
Surprises:»Listening fatigue»Some solutions are simple and build goodwill quickly
Lessons learned: »Invest time and energy in authentic, long‐term relationships»Be open to surprises and willing to tackle them (the cats!)»Use trusted connectors, human capital»Follow up & circle back ‐ repeatedly
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Lessons Learned / Key Considerations
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Maimonides Medical Center:Participatory Action Research
Maimonides Medical Center»Largest hospital in Brooklyn, serving as borough’s tertiary care hub
»82% of patients government‐insured»$200 million in community benefits and investments, subsidizing care and services to under‐served communities and investing in community health initiatives
»Long history of leadership in population health
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Background
Community Care of BrooklynNetwork of providers working together on Medicaid redesign effort, led by Maimonides
640,000+ attributed Medicaid beneficiaries 4,600+ practitioners, including1,600+ primary care providers
1,000+ Participant Organizations:
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• 7 Hospitals • 10 FQHCs• 3 IPAs• Behavioral health providers• Social service providers • 70 Community‐based organizations• Health Homes• Substance Abuse Providers• Advocacy Organizations
• Home Care• Skilled Nursing Facilities and other Long‐Term
Care Providers• Correctional Health Experts• Housing Providers and Advocates• Managed Care Plans• RHIO• Unions• Job Training Providers
…and 20% of New York State’s Medicaid
beneficiaries live in Brooklyn (2% nationwide)
Brooklyn Landscape
1.2 million Medicaid beneficiaries
300K residents uninsured
Diverse cultures, languages spoken
Distressed hospitals, providers
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33% of New York City’s Medicaid beneficiaries live
in Brooklyn
Source: Centers for Medicare and Medicaid Services & NYS Department of Health
Brooklyn Landscape
Brooklyn statistics as compared to the national average –
50%more residents living below the poverty level
23%more residents are unemployed
8%more of residents’ household income goes towards rent
10% fewer residents are uninsured
% Below Poverty Level Unemployment Rate % of Household IncomeGoing Towards Rent
% of Population WithoutHealth Insurance
NYC 1.34 1.18 1.06 0.93
Brooklyn 1.50 1.23 1.08 0.90
0.00
0.20
0.40
0.60
0.80
1.00
1.20
1.40
1.60
Results as C
ompa
red to th
e Nationa
l Average
US Census Bureau Demographic and Economic Indicators2017
NYC Brooklyn
*National Average
Source: US Census Bureau, 2013 – 2017 American Community Survey
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Participatory Action Research
Includes local residents in research processes that will drive changes in their own communities
Acknowledges local stakeholders’ personal experiences as valid and critical in identifying community assets and implementing action plans
Shifts the power balance by changing who determines needs and solutions
Led by CCB’s Community Action and Advocacy WorkgroupThis image cannot currently be displayed.This image cannot currently be displayed.
PAR and CCB: Context Complex social, economic, and environmental problems cannot be addressed through top‐down, needs‐based development approaches
Recognition that engagement is a two way process and that each community has its unique characteristics and identities
CBO input and collaboration is essential Asset‐based community development based on the knowledge that change is rooted in the hands, hearts, and minds of people
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Participatory Action Research Projects 2016 - 2019
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2016 2017
2018 2019
Brownsville, East New York Bedford-Stuyvesant, Crown Heights, & East Flatbush
Canarsie, Flatlands, Flatbush, East New York, & Starrett City
Sunset Park, Bay Ridge, & Borough Park
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Participatory Action Research Outcomes 2016-2018
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2,500+ Community Members Surveyed
High School, College, and Graduate Students trained in Participatory Action Research
150+ Community Assets Identified 350+
Community-Endorsed Recommendations (i.e. food justice, affordable housing, building local organizing capacity, leveraging anchor institution resources)
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PAR surveys, community feedback sessions and report-backs to the communitygenerate actionable recommendations. Key efforts to date include:
PAR Findings Used to Inform Larger Plans
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Healthy Savings Program: Supporting access to fresh produce in partnership with theNYC Mayor’s Office of Food Policy and the Brownsville Multi-Service Center
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Farm-to-Institution: Developing a farm-to-institution initiative in partnership with theBedford-Stuyvesant Restoration Center
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Fan4Kids: Providing year-round fitness and nutrition education in elementary schoolsin Brownsville and East New York
East Brooklyn Call to Action for Health and Economic Justice: Partnering withNYCDOHMH, labor, CBOs and others to mobilize community members to improvehealth and housing; food and fitness; premature mortality and workforce
EBC2A
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Hydroponic Farms: Partnering with Teens For Food Justice and Brooklyn Sprout toincrease healthy food access and develop community-owned hydroponic businesses
Don’t underestimate the true value of local knowledge It is key to include community voices at the decision making table
Success requires time, patience and commitment across the board
Be open to new ideas Involve elected officials in the conversations Use a consensus‐based approach to decision making It was a galvanizing force to help everyone collaborate on a common project to uplift Central Brooklyn
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Lessons Learned / Key Considerations
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Question & Answer
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www.chcs.org | @CHCShealth
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Thank you!
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