Post on 31-Jul-2020
“Closed loop” product lifecycle management with
Industrial IoTAlexander Nazarov
Engineering Functional Excellence Manager, Cummins, Inc
E-Mail: alexander_nazarov@hotmail.com
Contact Phone Number: +1-812-341-1178
#IoTMan
#IoTMan
Headline •Explore how IoT can tackle visibility gaps to enable
quality management from suppliers to the customer •Address why IoT offers another level of
traceability that can be actioned in a more flexible way•Evaluate how increased visibility is key to efficient
and flexible supply chain management
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Agenda Topics: • Product Complexity• Customer Expectation • Companies Integrated Product and Quality Information System• How to Get There
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Example of Product Evolution
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Engine and System Complexity
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Product Complexity vs User Capability
Complexity
Low HighC
apab
ility
Low
High • Interface Simplicity• One Stop Solution• Integrated Capabilities• Product Reliability and durability
Core Operations
▪ Assets Uptime
▪ TCO
#IoTMan
Agenda Topics: • Product Complexity• Customer Expectation • Companies Integrated Product and Quality Information System• How to Get There
#IoTMan
Customer Product Expectations• Technical Services• Complete Integrated
Solution• Support Design from
Beginning to the End• Quality Field Support of
the Product• Uninterrupted Product
Operation
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Information Flow and Accessibility
Product Produced Singapore
Local
SystemsProduct Operated
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Service Response
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Technician DiscoveryThat feeling when
you open the container and
think:
“Who put this together?
This is not our Design we
will not cover!”
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Market Share Loss
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Agenda Topics: • Product Complexity• Customer Expectation • Companies Integrated Product and Quality Information System• How to Get There
#IoTMan
Product Design FlowProduct Design
Input to Global System
o Product Specification
o Installation Requirements
o Service Requirements
Received from Global System
o Product Failure Information
o Supplier Change Request
o Product Deviation Request
o Installation Information and Report
#IoTMan
Supply Chain Flow
Supply Chain
Received from Global System
o Product Specification
Input to Global System
o Supplier Information
o Supplier Change Request
#IoTMan
Marketing Information Flow
Marketing
Received from Global System
o Product Specification
o Installation Requirements
Input to Global System
o Product and Option Price
o Customer Information
o Customer Order
o Warranty Terms Information
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Manufacturing FlowLocation #1
Location # 2
Received from Global System
o Product Specification
o Cost and Price Information
o Supplier Information
o Customer Information and Specification
o Product Registration Verification
Input to Global System
o Firm Build Schedule
o Deviation Request
#IoTMan
Service Information Flow
Global Service
Received from Global System
o Product Specification
o Warranty Terms Information
o Supplier Information
o Product Service Information
Input to Global System
o Failure Incidence Reports
o Warranty Claims Reports
o Installation Information and Report
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Service Information Flow (Continued)Location #1
Location # 2
Global Service
Input to Global Service System
o Product Build Information
o Product Specification by Serial Number
#IoTMan
Distributor Information Flow
Distributor
Received from Global Service System
o Product Specification
o Warranty Term Information
o Product Build Information
o Product Service Information
o Supplier Information
Input to Global Service System
o Failure Incidence Reports
o Warranty Reports
o Installation Information and Report
Distributor
Distributor
Global Service
#IoTMan
System Flow SynchronizationProduct Design
Supply Chain
Marketing
Location #1
Global Service
Distributor
Distributor
Distributor
Location #1
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Customer Satisfaction
Happy Customer
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Agenda Topics: • Product Complexity• Customer Expectation • Companies Integrated Product and Quality Information System• How to Get There
#IoTMan
How to Get there
▪Take the first steps:
– Identify few digital trends that matter most
– Determine strategy to position to win
▪Set ambitious targets:
– Aims for larger gains
▪Give operations executives a bigger role in setting strategy
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How to Get there (Continue)
▪Add non-operations Members to the Team
▪Invest in capabilities:
– Invest earlier in skills and expertise
– Create internal innovation group
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Summary
Focus on existing customers, with eye toward acquiring new customers
Understand customers value and differentiate in those areas
Seek out new technology solutions to have an advantage over the competition
Make IoT a Strategic priority and secure C-level support for project funding
#IoTMan
Summary
Carefully seek out partners and solutions to reduce complexity
Anticipate product and market evolution to properly align IoT solution
Select highly rated technology vendors to increase customer value
#IoTMan
Questions and Answers
Alexander NazarovEngineering Functional Excellence ManagerE-Mail: alexander_nazarov@hotmail.comContact Phone Number: +1-812-341-1178