Post on 13-Dec-2015
‘Leadership and communication are inseparable. You can’t have one without the other.’ ---Claude I. Taylor
General E-mail Etiquette RulesALL CAPS IS CONSIDERED SHOUTINGSo is over punctuating!!!!!!Not using capitalization or punctuation
makes e-mail hard to readText messaging abbreviations r confusing 2
ur co-workersAvoid emoticonsExplain AcronymsCheck spelling and grammar before sendingKeep slang at a minimum
Think of these before you hit sendNeeded (Does the recipient need this to do their job)
TimelyRelevantComplete
AppropriateCompliant (e-discovery)ProfessionalInoffensive
TargetedLimit use of Reply to allLimit use of CC/BC Use Distribution Lists CarefullyBest Channel
Format your e-mailsWe need to test the upgrade before we
proceed with the pilot in Pediatric Otolaryngology. Does the project have the funding to purchase a couple of the hardware upgrades so I can test with in this area? I can provide you a quote from Insight for the upgrade. I need to verify that it works as advertised before we advertise that we can do this for all devices.
Paragraphs and bullets clarify We need to test the upgrade before we proceed
with the pilot in Pediatric Otolaryngology. Does the project have the funding to purchase a
couple of the hardware upgrades so I can test with in this area?
I will1.provide you a quote from Insight for the upgrade 2.verify that it works as advertised before mass
deployment
Strengthen the SubjectUse Keywords in Subject line
Action: Prepare slides for Leadership Breakfast on June 17
Info: Update on E-mail Etiquette PresentationConfirmed: Presentation will be ready for review
on June 6th
Delivery: Slide pack for June 17th Leadership Breakfast
Entire message in subject lineJune 17th Leadership Breakfast Slides looks good
(eom)
Sculpt the BodyBreak message into sections
Action summary – What is the point of the e-mail
Background – Detail, but organize into Key points Definitions If audience is in the know do not go into complete
historyClose – Next steps or actions items
If you include attachments give explanation of what they are.
Rules3 Volley Rule
If a topic is bounced back and forth more than 3 times it is time to pick up the phone or schedule a meeting.
24 Hour RuleIt is okay to write a heated e-mail, just wait 24
hours before you send it.
The NoiseDaily approximately 180 billion emails are sent
An estimated 100 billion of these emails may be unsolicitedUnwanted email
Phishing Appear to be from legitimate site, businesses Request personal or financial information Only work if you click or respond, best to just delete
Spam Ads and scams Replying or unsubscribing validates your address for more
spam Do not reply, delete email
Virus Installed software without knowledge or consent Computer use monitored and controlled You must click or open program to infect
Why?What is the point of these E-Mails?
Money - #1 reasonSelling information on black market
Health Care – approximately $50 per account Credit Cards – approximately $2-3 per account
Who is behind this? Average hackers/scammersOrganized criminals
Wording to make you feel that you have to comply or you cannot access
your money.
Leaves no way to contact someone to verify
authenticity.
No specific time to comply