Post on 05-Apr-2018
Evosys’ Implementation of BI Dashboards
(Decision Support System) for a Leading Healthcare Provider
An Exemplary Case Study
DW-BI Projects
• Productivity Dashboard • KPI Dashboard • An Executive View • Physicians’ Scheduling Viewer • HR Analytics • SCM Analytics • FINANCE Analytics • RCMS – Dashboard (undertaken) • Wait Time Dashboard (undertaken) And counting . . .
Project Outline
Technology Stack: • OBIEE for dashboards and reports • Informatica Power Center for ETL Operating System: Windows Server 2008 R2 Enterprise (64 bit) Hardware Platform: 2 servers for PRODUCTION system with 3.07 GHz (2 Processors), 64 GB RAM
Team: Project Manager: 1 Business Analyst: 1 OBIEE Specialists : 4 ETL Specialists: 5 DBA : 1
Productivity Dashboard
“ Stressing output is the key to improving productivity, while looking to increase activity can result in just the opposite.” — Andrew Grove
Business Need
• Total automation of Productivity Reporting for various departments of hospitals along with relevant analytical reports.
• The necessary building components were to be extracted from three different data sources – ORACLE, KRONOS and CERNER, so to come with a comprehensive Data Warehouse design and efficient ETL solution.
• A scalable and reliable Dashboard design which can help the client for strategic decision making.
• A solution which is very efficient and comprehensive to bring all the Productivity relevant information together on one view and yet allowing one to dive deep down in each of the minute details involved in calculating the Departmental Productivity.
• An elegant platform where executives can compare the Productivity of a specific Service Line among various hospitals.
Business Benefits
• Total automation of monthly productivity reports and hence reducing the turn around to present the report to respective executives.
• A giant leap forward in being able to foster the culture of accountability at each and every level of the organization. • Increased consistency in interpretation of various data elements • With the help of more reliable data and automated solution, this system empowers the executives to set up more appropriate targets for departments and improve the productivity further.
• Putting actionable productivity metrics together at the macro level for an entire organization is relatively easy to accomplish. But it's at the department or individual job level that the process becomes not only laborious and complex but also elusive and this solution is proved to be up to the mark.
• It facilitates hospitals to be able to monitor and manage productivity on a timely basis and more accurately forecast staffing needs compared with actual volumes. It provides access to micro-level data and an effective reporting format that enhances understanding and accountability in order to insure the optimum staffing to achieve the benchmark targets for quality, outcomes and costs.
• This solution assists hospitals with expense control and efficiency, by immediately identifying process and performance improvement opportunities that can lead to significant salary expense savings—without compromising the quality of care delivered. It provides decision makers with comprehensive information about productive and non-productive costs.
Business Benefits Contd…
• It empowers organization to adapt reports to the unique needs of any area within the enterprise—inpatient, outpatient, surgical suite and so on. Managers get timely reporting that combines relevant indicators of workload and calculates required hours for comparison to actual hours so they can make sufficient staffing modifications.
• It certainly helps monitor labor rates and identifies opportunities for efficiency improvement by detailed monitoring of overtime, agency use, skill-mix and pay-rate decisions to balance the mix of employed to supplemental staff.
• Monitoring productivity is an ongoing process—a process that has become even more important as healthcare providers are challenged, on a daily basis, to manage costs as well as revenues.
Business Benefits Contd…
Productivity – Comparison of Hospitals by Service Line and Department
Productivity – Comparison for Laboratory Service Line
Productivity – Comparison of Admin Service Line
Productivity – Radiology Procedures
Productivity – Gauge Chart and Trend Analysis of Volume and FTEs
Productivity – Trend Analysis of FTEs and variance
Productivity – Laboratory Tests
Nursing – Patient Days, OR Minutes, PACU Cases, ED Visits, Deliveries etc.
“Guard well your spare moments. They are like uncut diamonds. Discard them and their value will never be known. Improve them and they will become the brightest gems in a useful life.” -- Ralph Waldo Emerson
KPI Dashboard
Business Needs
• An automated digital and a comprehensive KPI dashboard allow the top management to monitor the contribution of the various departments in their organization.
• The digital dashboard enables client to capture and report specific data points from each department within the organization, thus provides a "snapshot" of the current status of performance and empowers to evaluate how well the organization is performing in overall.
• The digital dashboards also provides the historical trends of the organization to enable instantaneous and informed decisions to be made at a glance.
Business Benefits
The benefits of migrating from a manual based reporting to a digital form of reporting include but is not limited to the following: • Gain total visibility of all systems instantly • Visual presentation of performance measures • Measure efficiencies/inefficiencies • Ability to generate detailed reports showing new trends • Ability to identify and correct negative trends • Ability to make more informed decisions • Align strategies and organizational goals • Saves time compared to running multiple manual reports • Quick identification of data outliers and correlations • Avoid the risk of corrupted data. • Automatically tallies amounts and provides reporting functions.
Overall Performance Comparison of Hospitals
Overall Performance Comparison – Tabular format
Comparison for a chosen Performance Index
Comparison for various performance measures
Comparison of all Measures Quarter by Quarter
A comprehensive view of all KPIs – Target, Actual, Weight and Score
Executive View
“Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.” --Mark Twain
Business Benefit
• The fully automated and inclusive dashboard (without any manual intervention) has
lead to the increased confidence on the data integrity among all executives and hence client has been able to decide stringent course of actions to make the organization more and more profitable and customer centric.
Executive View
Executive View
“Don't fear failure so much that you refuse to try new things. The saddest summary of a life contains three descriptions: could have, might have, and should have.” -- Louis E. Boone
Physicians’ Scheduling Viewer
Business Needs
• Design, build and deliver an automated reporting dashboard application for all Physicians’ Next Available Appointment.
• The dashboard should provide capability for analysis by physician and by various physician groups like specialty, sub-specialty and facility. It should also provide the monthly, quarterly and yearly trend analysis for patient schedules.
Business Benefits
• The solution provides a bird’s eye view to the schedulers to quickly analyze the availability of physicians across hospitals, specialty and sub-specialty group. This helps to narrow down the scope of the search for best available schedule across the board.
• It also provides the snap shot of the current schedules of each resource/physician.
• It provides the compliance report for schedules based on the benchmarks set up for first, second and third appointments.
• It facilitates the users with a pareto chart, which shows the distribution of all schedules over time and that helps the executive to set up very appropriate benchmarks for various hospitals, specialties & sub-specialties.
• It empowers the executives to do the manpower forecasting by hospital, specialties & sub-specialties.
Comparison of schedules by Hospital
Comparison of schedules by specialty and/or sub-specialty
Schedules for each Physician for chosen facility, specialty, appointment type etc.
Comparison and Trend Analysis
Pareto Chart – Shows the distribution of schedules over time
Compliance Analysis
Critical Success Factors
• Strong competencies on Data Warehousing, ETL and Reporting.
• Well prepared project plan and the best of execution for each activity according to the plan.
• Intelligent and hard work done in various workshops during logical modeling of Data Warehouse. • Good knowledge on ORACLE E-biz solutions and each and every team member’s readiness to go extra mile for every small task or issue.
• Evolutionary, Friendly & Passionate team, which is always ready to take up any challenge came across their way and always showcasing an optimistic approach of ‘YES WE CAN’.
Evosys’ Value Addition
• Delivering a very strategic solution to help achieve short term and long term goals for each area of function.
• Outstanding work to come up with an elegant and inclusive template for various dashboards & reports. • Efficient and automated ETL jobs, which takes care of various data cleansing and also sends notification in case of any failure. • Optimum use of available hardware and software for the new IT solutions. • Providing valuable insight on Health Care reporting standards, KPIs, data standardization etc.
Questions?
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