Open HousePresentation

17 June 2014

Objectives of the Session

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• To provide information about Patient Online

• To discuss current plans and future possibilities

• To gather views and feedback

Key messages from the workshop will be used by Patient Online to influence existing and future priorities

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What is Patient Online

Patient Online will empower patients to take greater control of their health and wellbeing by increasing online access to services

What is Patient Online?

GP Appointments

Online

Repeat Prescriptions

OnlineView your GP

Records

4

Patients’ ViewPatients tell us they want to do business online

How they feel about it What needs to happen

What is in it for …

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• Time saving in phone calls and car journeys

• Improved access and convenience

• Improved communication with the practice

• Increased patient safety, reduction in errors and duplications

• Improved health knowledge and health literacy

• Improved patient experience and control of their care

• Administrative time savings on repeat prescription

• Receptionist time release on appointment booking

• Fewer missed appointments

• Increased patient safety, reduction in errors and duplications

• Improved communication with the patient

• Improved patient satisfaction

Patients General practices

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Where are we now?

Aiming for all

practices to offer

services by 1st April

2015

Online Service

Access to patient records

Prescriptions management

Appointments management

0% 20% 40% 60% 80% 100%

1%

47%

45%

3%

80%

86%

Q4 2013/14 Q2 2012/13

% Patients registered with Practices

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3. Engaging with Patients

1. Putting in the Technology

2. Supporting Practices

What do we need to do next

SUPPLIERS

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Shared information is a relationship of trust

Cartoon with thanks to the British Medical Journal

Patients and information are the two most under-used resources in the NHS

Dr. Richard Fitton

Thank You