WWCD?

What would a citizen do?Alissa Black, Code for America

The Consumer Experience

The Citizen Experience?

Consumer• Buying• Using• Interacting

Citizen• Voting• Volunteering• Agitating

The Virtuous Consumer

The Connected Consumer

The Citizen Consumer

The Barn-Raiser Consumer

Consumer Participant Citizen

“Working in government is like running a marathon. Blindfolded. Wearing sandbags.”

- Katie Stanton, White House Director of Citizen Participation

alissa@codeforamerica.org@alissa007

@codeforamerica