Post on 12-Jan-2016
description
ALA Midwinter, January 2002ALA Midwinter, January 2002
Knowledge Base: Archiving
Q & A
Knowledge Base: Archiving
Q & A
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Abigail Grotke, Library of CongressAbigail Grotke, Library of Congress
Collaborative Digital Collaborative Digital Reference ServiceReference Service
RequestingRequestingLibraryLibrary
Patron
KnowledgeBase
KnowledgeBase
AnsweringAnsweringLibraryLibrary
Librarian
ILL, DocumentILL, Document DeliveryDelivery
REQUESTREQUESTMANAGERMANAGER
SEND QUESTION
GET QUESTION
AUTOMATIC or MANUAL KB SEARCH
NOTIFICATIONNOTIFICATION
EDITEDQ & A
GETANSWER
SENDANSWER
Member Profile
Member Profile Member
Profile
Traditional and Online Resources:
Catalogs, Web Resources, Print Resources,
Subject Specialists
CDRS Process
CDRS Process
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Why Create a KB? Cons:Why Create a KB? Cons:
Concerns raised in a recent discussion on an e-ref listserv:
•Diversity of questions make reuse of answers unlikely
•Factual questions the exception, not the rule
•Patrons merit some human contact in the information-seeking process
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Why Create a KB? Pros:Why Create a KB? Pros:Why not give patrons vetted Q&A
related to their subject and let them decide if the information is useful?
•Patrons not exactly sure what what they need or are asking for
•Enjoy thrill of accidental discovery•Diminish “current events” frenzy of
librarians answering the same question again and again
Collaborative Digital Collaborative Digital Reference ServiceReference Service
The Work of Librarians Is Relevant
The Work of Librarians Is Relevant
If reference librarians treat the product of their work as dispensable and not worthy of archiving, how are others to find it valuable?
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Development Issues to Consider
Development Issues to Consider•What records are included?•What fields are included or
omitted?•How much gets edited?•How do is information kept fresh?•How much can be automated?
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Sources of KB DataSources of KB Data•Question and answer sets from
CDRS•Members' ready-reference files•Databases of answered e-reference
questions•Potential arrangements with
publishers
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Editorial Guidelines
Knowledge Base WorkflowKnowledge Base Workflow
CDRS or other source
InactiveKB
Records
Volunteer Editor
Q & A sets
Active KB
Records
Deleted Records
CDRSMembers
End Users
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Technical SpecificationsTechnical Specifications• Custom-designed and built by
OCLC based on CDRS requirements
• Back-end database: Sybase• Keyword search applied to:
Question and Answer fields Keyword fields
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Developing an Editorial Process
Developing an Editorial Process•Ad-hoc editorial board: LC, OCLC,
CDRS members•Draft of guidelines•Tested by volunteer editors• Issues discussed by board,
guidelines revised
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Refining the Editorial’s RoleRefining the Editorial’s Role•Level of editing required•Style guide and preferences• Importance of source citations•Review dates•Update field for additional
information supplied by editors
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Collaborative Digital Collaborative Digital Reference ServiceReference Service
Outstanding IssuesOutstanding Issues
•Intellectual property
•Q & A ownership
•Language and cultural
•Dewey vs. LC Subject class
•Intellectual property
•Q & A ownership
•Language and cultural
•Dewey vs. LC Subject class
http://www.loc.gov/cdrs/http://www.loc.gov/cdrs/http://www.loc.gov/cdrs/http://www.loc.gov/cdrs/
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