© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

AI Made Simple

Christian Petters, cpetters@amazon.deSolutions Architect, Amazon Web Services

Amazon AI: New Deep Learning Services

Life-like Speech

Polly LexConversational

Engine

RekognitionImage Analysis

Amazon AI: New Deep Learning Services

Life-like Speech

Polly

Converts textto life-like speech

48 voices 24 languages Low latency,real time

Fully managed

Polly: Life-like Speech Service

© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Demo

Text-to-Speech Pipeline

Text

Text normalization

Grapheme-to-phoneme conversion

Waveformgeneration

Speech

Sie hat 20 € in ihrer Tasche.

Sie hat zwanzig Euro in ihrer Tasche

ˈ [ziː ˈ hat ˈ ˈ ʦvanʦɪç ˈ ˈɔɪ̯ʀo ˈ ɪn ˈ ˈiːʀɐ ˈ ˈ taʃə ˈ

Speech MarksSynchronize voice with visuals

Amazon AI: New Deep Learning Services

RekognitionImage Analysis

© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Demo http://amzn.to/2joT9mD

Amazon AI: New Deep Learning Services

LexConversational

Engine

Advent of Conversational Interactions

1st Gen: Punch Cards & Memory Registers

2nd Gen: Pointers & Sliders

3nd Gen: Conversational Interfaces

Amazon Lex - FeaturesText and speech language understanding: powered by the same technology as Alexa

Enterprise SaaS connectors: connect to enterprise systems

Deployment to chat services

Designed for builders: efficient and intuitive tools to build conversations; scales automatically

Versioning and alias support@

© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Demohttp://amzn.to/2wZxdSm

Amazon Lex - Technology

Amazon Lex

Automatic Speech Recognition (ASR)

Natural Language Understanding (NLU)

Same technology that powers Alexa

Cognito CloudTrail CloudWatch

AWS Services

ActionAWS Lambda

Authentication & Visibility

Speech API

LanguageAPI

Fulfillment

End-Users

Developers

Console

SDK

Intents, Slots,Prompts, Utterances

Input:Speech or Text

Multi-Platform Clients:Mobile, IoT, Web,

Chat

API

Output:Speech (via Polly TTS) or Text

Contact Flow Engine – Customer Experience Example

Ok, you are now booked for a

9:00AM departure tomorrow out of San Francisco,

arriving in Seattle at 11:45AM.

Can you please

rebook me for the

same flight tomorrow?

GreatThank you!Data

DipCRM

content

Hi Nikki Wolf,I see your flight was cancelled today. How can

I help you?

Incomingcustomer

call

NATURALAmazon Lex (in preview) the same technology that

powers Alexa

DYNAMICAnswer customer

questions before theyare even asked

PERSONALContact flows adapt on a per customer basis

Ok, you are now booked for a

9:00AM departure tomorrow out of San Francisco,

arriving in Seattle at 11:45AM.

Can you please

rebook me for the

same flight tomorrow?

GreatThank you!Data

DipCRM

content

Hi Nikki Wolf,I see your flight was cancelled today. How can

I help you?

Incomingcustomer

call

Contact Flow Engine – Customer Experience Example

Amazon Lex – Use CasesInformational BotsChatbots for everyday consumer requests

Application BotsBuild powerful interfaces to mobile applications

• News updates• Weather information• Game scores ….

• Book tickets• Order food• Manage bank accounts ….

Enterprise Productivity BotsStreamline enterprise work activities and improve efficiencies

• Check sales numbers• Marketing performance• Inventory status ….

Internet of Things (IoT) BotsEnable conversational interfaces for device interactions

• Wearables• Appliances• Auto ….

© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Amazon Machine Learning

Amazon Machine Learning service

Amazon Machine Learning service

Amazon Machine Learning service

Amazon Machine Learning service

© 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved.

Demohttp://amzn.to/2f5ryWu

Questions?