Continuous Improvement Far beyond retrospectives

Angel Medinilla

angel.medinilla@proyectalis.com www.proyectalis.com/en/AngelMedinilla

(Slides, Videos, Newsletter, Books, Blog, LinkedIn, Sketchnotes, Twitter...)

Twitter: @angel_m (pictures, followers & feedback welcome)

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www.improvement21.com facebook.com/improvement21

@improvement_21

We help people and companies create continuous improvement habits

My Pleasure! (All drawings by yours trully)

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Story of a personal journey

That’s pretty much what I do...

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Agile + Improvement = Retros!

As opposed to...

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But... They are broken!

- Groundhog Day Retro - Playground retro - Kumbaya Retro

- Artificial Harmony Retro - Whining Retro

- Drill Sergeant Retro - No problem Retro - No causes Retro

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But... They are broken!- People do not participate

- Agenda hijack - No difussion of innovation

- No action after retrospective - Too many actions - Not enough time

- Lack of preparation - People offended / personally affected

- Too negative

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So I managed to improve them

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So I managed to improve themhttp://bit.ly/I21Newsletter

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But then... There’s more!

Change!

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How to change?- Difussion of Innovations

- Change Patterns - Lean Change / Toyota Kata / Kaizen

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How to change?- Transformation team / corner - Assessment - Vision Workshops - Clear impact goals /Hoshinplan.com - Kaizen Board - Communication, communication, communication ! - Scripting - “Guru on your side” - ...

Culture

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How to improve Culture?- Storytelling !

- Communicate Purpose - Listen for (real) values

- Honour your (real) values - Consistent Behavior

- Promote informal leadership

How to Improve Culture?- Internal conference - Celebration events - Kudo systems - Impact Mapping Stories - Tweak the environment - Use peer pressure

People and Teams

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How to improve people?- Structured Research, Development, Innovation,

Learning, Experimentation... - Set common goals (Intel / Google OKR’s)

- Coaching, Mentoring, Training, Pairing - Teach to give, receive and ask for feedback

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How to improve people?

- ScrumMasters / Coachs! - Labs (not only technical!) - Communities of Practice / Guilds - Exploration Days - Pairing - Free Electrons - Community Events - Desk surfing / Job Switching

Bad Processes!

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How to improve processes?- Lean, Agile, Theory of Constraints... - Define Value and Waste - Map & Own the Value Stream - Optimize flow - remove constraints and bottlenecks - Empower teams - Set system goals - avoid suboptimization - Enforce a learning environment - Make it easy to bring impediments to surface - Avoid political decision making

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How to improve processes?- VSM Workshops / VS “Owners” - Lead Time, Cycle Time, queue size and quality metrics - Kanban Boards - Jidoka / Autonomation - Kaizen blitz / Kaizen events - 5 Why / RCA Analysis Workshops - Skunk Works / Task Forces - Team Standards & Performance metrics (OKR / Hoshin)

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Wrong Products

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Wrong Products

Wrong Products

Wrong Products

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Wrong Products

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Wrong Products

Wrong Products

Wrong products?

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“Double the cr*p, double fast”“McAgile”

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How to improve products?- Projects -> Products -> Problems

- Design Thinking - Lean Startup / UX / Analytics

- Customer Centricity - Assumption / Experiment Driven Product Development

A whole vision on improvement

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The Most Important Thing: HABIT!

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The Most Important Thing: CULTURE!

- Deliberate Practice - Perpetual discomfort

- Transparency, openness and trust - Long term thinking

- Learning organization - More than a structured process:

an improvement structure!

Last words...

Morihei Ueshiba

Lao Tzu

Awake the giant!

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And remember:It's not extra work...

...IT’S YOUR ACTUAL JOB!

Thank you and... Share it!http://www.proyectalis.com/en/AngelMedinilla

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http://creativecommons.org/licenses/by-nc-nd/3.0/

This presentation is based upon the ideas and work of many people. And while I’ve tried to recognize copyrights and give credit and attribution where possible, I cannot possibly list them all, so if you feel like there’s something that should be added, changed or removed from this presentation, please drop me an e-mail at angel.medinilla@proyectalis.com

All drawings and materials in this presentation are CC BY-NC-ND by Angel Medinilla. You are free to use them in the terms of this license.