Post on 08-Jun-2015
description
Towards Speed, Quality and Process Excellence: AgFirst
StoryBala Sivankoil
Director of Application Development
September 2014
Background
• Farm Credit System – Nationwide networkof borrower-owned lending institutions
• $199 billion in loans• is part of FCS with assets of $27
Bn• Funding and financial services to 19 farmer-
owned financial cooperatives• Provide credit to more than 80,000 farmers,
Agri-businesses and rural home owners
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Our Challenge
• Our 19 customers are independent organizations
• Differences in portfolio, business culture and business processes
• Commonalities but also customization needs• Complex regulatory needs• Complex business logic and calculations• Current manual/semi-automated business
processes• Mobile access
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Key Success Factors
• Finding the right development platform
• Engaging our customer• Bringing about change• Time to market• User experience• Adoption
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Why BPMS?
• Workflow centric solution• Enterprise rapid development
platform• Ability to set and monitor process
metrics• Out of the box mobile support• Conducive to Agile development
methods
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Accomplishments
• Quick ramp-up time with comprehensive online developer training
• 1st complex Loan Approval automation in 16 weeks
• Improved customer engagement• Performance metrics and usability• Customer acceptance due adoption and
overall efficiency gains• Integration with key backend systems
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Loan Approval Process
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Loan Approval Process
8Credit data from multiple sources on one easy to
use screen
Loan Approval Process
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User portal helps to prioritize work based on SLAs
Integration
10
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Web services + separate virtual data layerLoose coupling = easy reuse and faster
developments
Integration
Analytics
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Out of the box performance reports – real time/historical
End users can also build their own custom reports
Mobile Support
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Out of the box mobile UI – no additional development
User forms automatically adapt to mobile/tablet/desktop
Continuous Improvement
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Parallel projects with Agile teams of 3-4 analysts/developers
Monthly knowledge sharing across teams
Process Portfolio
• Loan Approval• Appraisal Request• Check Request• Standards of Conduct (SOC)• Special Asset Management• Crop Insurance• Disaster Recovery Contact Info• Employee Onboarding
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Lessons Learnt
• Proof of Concept before deciding vendor
• Involve key stakeholders early and often
• Explain and exploit the benefits of process metrics
• Start with a project that is simple but adds considerable value 16