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3:00 p.m. - 6:00 p.m. Registration/Check-in

5:00 p.m. - 6:00 p.m. Meet & Greet Refreshments & Snacks will be served

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8:00 a.m. Networking in Exhibits Area/Refreshments

8:30 a.m. Customer Service, Providing the Best Service to Our Customers, Testers and Sta� Kathy Riley, Charlotte Water - Charlotte, NC

9:45 a.m. - 10:15 a.m. Break in Exhibit Area

10:15 a.m. Who You Gonna Call? Les O’Brien, Loben Consulting, Inc. & Steve Miller, Bluewater Backflow Services

11:30 a.m. Awarding of Certificates and Door Prizes

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Conference Moderator: Steve Fox, South Carolina Department of Health & Environmental Control

7:30 a.m. Registration/Check-in Refreshments Exhibits Open

8:30 a.m. Opening Remarks Carol Hinton, University of Florida TREEO Center

8:45 a.m. Top 10 Backflow Repair & Troubleshooting Questions Mark Inman, American Backflow Products

9:35 a.m. Break in Exhibit Area

10:15 a.m. Preparing the Pipe Trades of Tomorrow Today Ken Waite, Jr., University of Florida TREEO Center

11:05 a.m. Isolation vs Containment Adam Risher, DC Water

11:55 a.m. Lunch & Exhibits (lunch provided)

1:00 p.m. Backflow Incident - What Can Happen, What Should Happen Jim Purzycki, BAVCO

1:50 p.m. Gaining Clarity on Disease Prevention: Legionella and Other Waterborne Pathogens Frank Sidari, Special Pathogens Lab - Legionella

2:40 p.m. Break in Exhibit Area

3:10 p.m. Smart Meter Backflow Alerts, Now What To Do Gary McLaren, Hydrocorp, Inc.

4:00 p.m. Type II Detector Discharge Causes & Mitigation Cameron Rapoport, Watts, Inc. 5:00 p.m. - 6:00 p.m. Exhibitor’s Reception Please join us for networking and refreshments

thAnn

ual

February 19-20, 2020Daytona Beach, Florida