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AFSSLockheed Martin Proprietary Information

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AFSS-11Updated 1/7/2010

Aviation Human Factors and SMS Seminar III

Presented By:Dale Walker, Lead Operations Supervisor, Fort Worth, TX Hub

FAA Safety Team RepresentativeMarch 29, 2011

The Role of Information in Mishap Prevention

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In-for-ma-tion?

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What is “Information”?

In-for-ma-tion1. The communication or reception of

knowledge or intelligence2. Knowledge obtained from investigation,

study, or instruction (intelligence, news, facts, data)

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FAR 91.103 Preflight Action:

Each pilot in command shall, before beginning a flight, become familiar with all available information concerning that flight. This information must include-(a) For flight under IFR or a flight not in the vicinity of an airport, weather reports and forecasts, fuel requirements, alternatives available if the planned flight cannot be completed, and any known traffic delays of which the pilot in command has been advised by ATC;

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FAR 91.103 Preflight Action:(b) For any flight, runway lengths at airports of intended use, and the following takeoff and landing distance information:(1) For civil aircraft for which an approved Airplane or

Rotorcraft Flight Manual…(2) For civil aircraft other than those specified in

paragraph (b)(1) of this section, other reliable information appropriate to the aircraft, relating to aircraft performance under expected values of airport elevation and runway slope, aircraft gross weight, and wind and temperature.

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Sources of Information:

-Lockheed Martin Flight Services-Direct User Access Terminal System (DUATS)-Aviation Digital Data Service (ADDS)-Internet/vendor sources (virtually unlimited)-The Weather Channel

WHAT’S THE DIFFERENCE?

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“Good” Information:

Know what you are looking at:•Source•Timing

Obtain all information necessary (FAR 91.103):•Standard/Abbreviated briefing from LMFSS is “one stop shopping source”•From other sources

…Must be able to justify or recreate the information obtained if required…

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What is the Difference?

Highly trained Certified by the NWS as

Pilot Weather Briefers All transactions are

recorded and archived Accountable

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LMFS Locations

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LMFS Flight Plan Areas (FPA’s)

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What’s the Next Step?

De-ci-sion1. a. The act or process of

decidingb. A determination arrived at after consideration.

CONCLUSION: <Make a decision>

Merriam-Webster Dictionary

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Decision Making Process:

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Risk Management:

Operational Risk Management (ORM) Matrix:Pilot• Experience/Training•Currency•Health/Crew restAircraft •Maintenance•Performance•Communications capability

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Risk Management:

Operational Risk Management Matrix:Mission•Operations tempo•Mission complexityEnvironment•Weather (Current/Forecast/Winds Aloft)•Terrain•Night Operations•Airfield (Familiar/Unfamiliar)

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Risk Management:

Operational Risk Management Matrix:Additional Circumstances•Training/Instruction •Over WaterTOTAL CALCULATED RISK ASSESSMENT•Low Risk•Moderate Risk•High Risk•NO GO

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Keys to Effective ORM:

•Trust and know the process•Be honest•Use accurate information•If the results warrant, have a 2nd party review and assist with the decision

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Faulty/Questionable ORM?

• “It doesn’t look that bad here”

• “I’ll just go up and take a look at it, and if it’s bad, I’ll turn around and come back”

• “I’ve done this a hundred times before with no problems”

• “If I start to pick up ice, I’ll divert”

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LM Flight Services Goal:

Provide the required aeronautical information to assist the pilot in the decision making (ORM) process in order to provide a successful outcome each and every time.

What does the future hold?

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www.afss.comwww.afss.com

Automated Flight Service Station (AFSS)Piloting safer flight. That’s what the Lockheed Martin flight services specialists do every day. Each week, they help provide a

range of services to between 80,000 and 90,000 members of the general aviation community. On behalf of the Federal Aviation

Administration, we provide these services to the pilot population 24/7. Using innovative technology, we provide users of the National Airspace System—from Hawaii to Puerto Rico to every state in the contiguous U.S.—with

•Pre-flight, In-flight, operational and special services •En route communications •Search and rescue •Pre-flight and In-flight meteorological and aeronautical briefings •Development, translation, processing and coordination of aeronautical, meteorological and aviation information •Support of air shows, conventions and other aviation events

Quick Links: Pilot Feedback FormFAQs

If you experience technical issues with afss.com, please call 1-877-377-3721.

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Contact / Questions?Contact / Questions?

Dale WalkerLead Operations Supervisor, FTW Hub

(817) 541-3431 dale.j.walker@lmco.com

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