Advancing Online Public Consultation Using PlaceSpeak

Delaney and Associates Inc. Webinar

September 2012

Refresher - the Problem

Anonymity breeds contempt

Core Principles

Evidence-based decision-making

Challenges

A new model

Citizen-centred: Network Effect

Lifeguards

Maritime Museum

Planetarium/Museum

Henry Hudson School

Squamish Develop-ment

Billy Bishop Patio License

Coast Guard

Development Permit application

Bike LanesKitsilano to Jericho Seawall

Artist's Residence

Boathouse Patio

Fires on beach

Traffic Circle

Parking Restrictions

Address Verification

Network Effect requires verification of participants:● Email● Home phone (audio pin)● Cell phone (sms pin) ● Mailer pin ● Other

○ property assessment roll○ credit card minimum $0.02

● FOIPPA

Personal Profile

Add:ResidenceWorkRecreation

Specify:OwnRentManage

Personal Settings

Privacy

Distance & Keyword

Proponent Types

Local Government Public & Regulated Agencies

Private Sector Non-Profits / Community

Planning Transportation Authorities

Property Developers Residents' Associations

Engineering Waste Management Planners BIAs

Parks & Recreation Telecoms Architects First Nations

Schools Utilities Engineers Block Watch

Libraries Environmental Assessment

PR & Communications Strata Councils

Fire & Emergency Services

Ports & Airports Oil & Gas Companies NGOs

Finance Health Consultants

Register Organization

Choose Plan Type

Topic Management

Determine Scope of Participation

Who can contribute feedback?

Remember: the results will reflect these decisions. Reporting is organized around spatial segments laid out from the outset.

Map Consultation area

Select Features - Inform

● Abstract○ Short description: 140 characters; include SEO keywords

● Description○ Key messaging in words and pictures; WYSIWYG editor

● Contact○ Insert email and/or phone

● Calendar○ Add open house, hearing and/or public meeting dates

● Social Media○ Plug in Facebook, Twitter feeds

● Documents○ Upload documents related to your consultation

● Links○ Insert links to relevant sites

Select Features: Consult

● Discussion Forum: moderator lead○ view number of views, popularity○ see participant name and location

● Notice Board: User generated content○ upload text, photos, videos

● Polls: simple with instant results

● Surveys: use Lime Survey engine○ scalable, flexible○ insert photos, videos

● Coming Soon:○ FluidSurvey, Survey Monkey, SAYZU

iFrames, Widgets & Buttons

Google Analytics: plug inButtons: code snippetWidgets: selectioniFrame(s): choose various shapes and sizesAPI: Application Programming InterfaceOpen Data

Integration

Integration

Promotion

Online:● Social Media—Facebook, Twitter● Email lists● Newsletters

Offline:● Flyers—templates available● Posters● Newspaperhttp://blog.placespeak.com/public-consultation-2/offline-tips-promote-online-engagement/ http://blog.placespeak.com/category/public-consultation-2/

Reporting and Analytics

Real time Analytics:All feedback received:● Quantitative (polls & surveys)● Qualitative (discussion, notice board)Data is segmented spatially:● By polygon area boundaries

Outcomes

● After conclusion of consultation, outcomes must be communicated to participants.

● Important that participants observe that their input has had an impact on the outcome.

● Process is open, accessible, dynamic, transparent and defensible.

Case StudyNew Westminster Master Transportation Plan

Contact Us

Telephone: 1-866-998-6977Address:New City Ventures, Inc.

Attn: PlaceSpeak1005 Cypress StreetVancouver, B.C. V6J 3K5CANADA

info@placespeak.com @placespeak www.facebook.com/PlaceSpeak