Admissions Management Services

Presented by

Eileen Broyles

Roland Benoit, Jr.

Admissions Management

Services

The Business of AdmissionsManagement Services (AMS)

• Admissions Management Services (AMS)

assists supported program offices with

the acquisition of all documentation required

for submission by an applicant in order

to initiate, follow-up, and complete

their application record.

The Business of AdmissionsManagement Services (AMS)

• AMS strives to maintain accurate admission

records for supported program offices, which

are updated within a 24 hour turnaround time.

AMS’ goal is to provide those program offices

with completed applicant files for admission

review.

History of AdmissionsManagement Services (AMS)

2009Abraham S. Fischler

College of Education

and School of Criminal

Justice

2011Health

Professions

Division

2012-2014Undergraduate

Admissions

• Health Professions Division o All programs in 7 of the 8 colleges

• Abraham S. Fischler College of Education

and School of Criminal Justice o Doctor of Education

o International Teacher Education Program (ITEP)

All programs follow the AMS model, based on established

program policies and procedures.

AMS-Supported Programs

AMS Process

New Applications

Imaged Documents

Systematic Follow-ups

Quality Control

AMS Process

• Daily New Application Reports

• Review All Documents

• Check Orphans

• Update Transcripts

• Update Checklist

• Update Status Code

• Ready for Review or Complete File

• Make Introductory Call

• Daily Follow-Up Reports

• Review Documents

• Check Orphans

• Update Status Code

• Ready for Review or Complete File

• Make Follow-up Call

• Daily Imaging Reports

• Review Documents

• Update Checklist

• Review Status

• Update Status Code

• Ready for Reviewor Completed File

New Applications Follow-up Imaging Updates

Quality Control

• Maintain Accurate Records

• Program Office Status Change

• Call Center Updates

AMS Tools

AMS Recruit Process

Program Fact Sheets

nova.edu/portal/ess/fact-sheets/index.html

Program Fact SheetsGeneral Program Information

Program Fact SheetsAdmission Requirements

Program Fact SheetsDetailed Program Information

Imaging Databases

novaxl1.nova.edu/c2s/uxl/jsp/signon.jsp/

Imaged Record List

Automated EmailRecruit

Duplicate Record Searches

• General Search (GUISRCH)o Email

o Phone

• SSN/SIN Alternate I.D. Search (GUIALTI) o Name

o Social Security Number

• Person Search (SOAIDEN) o Name

Duplicate Record Searches

AMS 2019 Productivity

Applications Processed 16,777

Documents Reviewed 94,298

Follow-Up Calls 15,317

Missing Signature/Email Contact 5,968

AMSQC Emails 8,917

AMS 2019 Monthly Volume

8,228

6,119

4,919

3,867 3,738

6,579

11,268

10,411

7,718

6,464

5,1624,926

JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER

AMS Monthly Volume

AMS in Comparison to University

Application Volume

• If application checklists are not updated

in a timely manner or accurate:

o Possibly cause an applicant to miss a program

deadline and not be admitted into the program

o Possibly cause delays in the applicant’s file being

reviewed

o Possibly cause delays in an applicant being fully

admitted and financial aid being disbursed

Impacts onProspective Students

• The Family Educational Rights and Privacy Act

(FERPA)

o ESS Authentication Protocol

Regulatory Governance

• AMS works in a paperless document

environment.

• Employees follow several rules to ensure

document security:

o Log out when leaving workstation

o No NSU I.D. or identifying information is used

in subject line of emails

o All confidential information printed/written down

is immediately shredded after completing task

o AMS follows ESS Authentication Protocol before

discussing confidential information with an applicant.

Protection of

Student Information

• The Office of Student Financial Assistance

• Transfer Evaluation Services

• ESS Systems

• Office of the University Bursar

• Office of the University Registrar

• University Call Center

Areas of Student Impact

• Health Professions Division Admissions

• Abraham S. Fischler College of Education

and School of Criminal Justice

• Academic Advisors

• Office of Undergraduate Admissions

• Office of International Students

and Scholars (OISS)

• Recruiting

• Marketing

Areas of Student Impact

• Graduate Assistance

amsqc@nova.edu

Any correspondence for updates to records

serviced by AMS, including documents

received from applicants.

• Need Access?

epssystems@nova.edu

Email Aliases

David TyreeDirector, Enrollment Processing Services

Phone: Ext. 27431

Email: tyreed@nova.edu

Eileen BroylesSupervisor, Admissions Management Services

Phone: Ext. 27464

Email: vb43@nova.edu

Contact Information

Name three parts of a Fact Sheet.

A. General Program

Requirements

B. AMS Requirements

C. Admission Requirements

D. Detailed Program

Information

E. Financial Aid Information

F. A, C, and D

G. B, C, and E

AMS places outbound calls

to all applicants who submit

an application.

A. True

B. False

Which of these programs does

AMS support?

A. All university programs

B. Health Professions Division, and

and Abraham S. Fischler College

of Education and School

of Criminal Justice

C. Health Professions Division,

H. Wayne Huizenga College of

Business and Entrepreneurship,

and College of Computing

and Engineering