Post on 31-Mar-2015
Adeyl Khan, Faculty, BBA, NSU
Why do you like your jobJanet Orlando- Page 5
Adeyl Khan, Faculty, BBA, NSU
LeadingA function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–1E X H I B I T 1–1Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973
by H. Mintzberg. Reprinted by permission of Pearson Education.
Mintzberg’s Managerial Roles
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–1 (cont’d)E X H I B I T 1–1 (cont’d)Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973
by H. Mintzberg. Reprinted by permission of Pearson Education.
Mintzberg’s Managerial Roles …
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–1 (cont’d)E X H I B I T 1–1 (cont’d)Source: Adapted from The Nature of Managerial Work by H. Mintzberg. Copyright © 1973
by H. Mintzberg. Reprinted by permission of Pearson Education.
Mintzberg’s Managerial Roles …
Adeyl Khan, Faculty, BBA, NSU
Effective Versus SuccessfulManagerial Activities (Luthans)Traditional management
Decision making, planning, and controllingCommunication
Exchanging routine information and processing paperwork
Human resource management Motivating, disciplining, managing conflict,
staffing, and trainingNetworking
Socializing, politicking, and interacting with others
Adeyl Khan, Faculty, BBA, NSU
Allocation of Activities by Time
Adeyl Khan, Faculty, BBA, NSU
Management Skills
Adeyl Khan, Faculty, BBA, NSU
What is OB?A field of study that investigates the
impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
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Adeyl Khan, Faculty, BBA, NSU
Systematic studyLooking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence.
Provides a means to predict behaviors.
Intuition“Gut” feelings about “why I do what I do” and “what makes others tick”.
Complementing Intuition with Systematic Study
Adeyl Khan, Faculty, BBA, NSU
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–3 (cont’d)E X H I B I T 1–3 (cont’d)
PsychologyThe science that seeks to measure, explain, and sometimes change the behavior of humans and other animals.
Contributing Disciplines to the OB Field
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–3 (cont’d)E X H I B I T 1–3 (cont’d)
SociologyThe study of people in relation to their fellow human beings.
Contributing Disciplines to the OB Field …
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–3 (cont’d)E X H I B I T 1–3 (cont’d)
Social PsychologyAn area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another.
Contributing Disciplines to the OB Field …
Adeyl Khan, Faculty, BBA, NSU
E X H I B I T 1–3 (cont’d)E X H I B I T 1–3 (cont’d)
AnthropologyThe study of societies to learn about human beings and their activities.
Contributing Disciplines to the OB Field …
Adeyl Khan, Faculty, BBA, NSU
There Are Few Absolutes in OB
ContingencyContingencyVariablesVariablesx y
Adeyl Khan, Faculty, BBA, NSU 17
OB- Contribution from various fields
Adeyl Khan, Faculty, BBA, NSU
DomesticDomesticPartnersPartners
DomesticDomesticPartnersPartners
Major Workforce Diversity Categories
RaceRaceRaceRaceNon-ChristianNon-ChristianNon-ChristianNon-Christian
NationalNationalOriginOrigin
NationalNationalOriginOrigin
AgeAgeAgeAge
DisabilityDisabilityDisabilityDisability
E X H I B I T 1–4E X H I B I T 1–4
GenderGenderGenderGender
Adeyl Khan, Faculty, BBA, NSU
Challenges and Opportunities for OB
Responding to Globalization Increased foreign assignments Working with people from different cultures Coping with anti-capitalism backlash Overseeing movement of jobs to countries with low-
cost labor Managing people during the war on terror.
Managing Workforce Diversity Embracing diversity Changing U.S. demographics Implications for managers
Recognizing and responding to differences
Adeyl Khan, Faculty, BBA, NSU
Challenges and Opportunities for OB …
Improving Quality and Productivity Quality management (QM) Process reengineering
Responding to the Labor Shortage Changing work force demographics Fewer skilled laborers Early retirements and older workers
Improving Customer Service Increased expectation of service quality Customer-responsive cultures
Adeyl Khan, Faculty, BBA, NSU
Challenges and Opportunities for OB …
Improving People SkillsEmpowering PeopleStimulating Innovation and ChangeCoping with “Temporariness”Working in Networked OrganizationsHelping Employees Balance Work/Life
ConflictsImproving Ethical BehaviorManaging People during the War on
Terrorism
Adeyl Khan, Faculty, BBA, NSU
A Downside to Empowerment?
Adeyl Khan, Faculty, BBA, NSU
Behavior Model For Org. EfficiencyVarious concepts and models attempt to
Identify human behavior Modify attitude and promote skills
so that they can act more effectively
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Adeyl Khan, Faculty, BBA, NSU 24
IndependentIndependentVariablesVariables
Individual-Level Individual-Level VariablesVariables
Ch 2-8Ch 2-8
OrganizationOrganizationSystem-LevelSystem-Level
VariablesVariables
Group-LevelGroup-LevelVariablesVariables
Ch 9-12Ch 9-12
Dependent Variable Key factor you want to explain/predictAffected by some other variable
Adeyl Khan, Faculty, BBA, NSU
The Dependent Variables
Adeyl Khan, Faculty, BBA, NSU
The Dependent Variables …
Adeyl Khan, Faculty, BBA, NSU
The Dependent Variables …
Adeyl Khan, Faculty, BBA, NSU
Dependent Variables …
Adeyl Khan, Faculty, BBA, NSU
Independent Variables
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Adeyl Khan, Faculty, BBA, NSU
Do the case: Lying in Business
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Adeyl Khan, Faculty, BBA, NSU
Case Incident 2- Workplace Violence (P42-43)No. 2, 3, 5
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Adeyl Khan, Faculty, BBA, NSU
After studying this chapter, you should be able to:Describe what managers do.Define organizational behavior (OB).Explain the value of the systematic study of
OB.Identify the contributions made by major
behavioral science disciplines to OB.List the major challenges and opportunities
for managers to use OB concepts.
Adeyl Khan, Faculty, BBA, NSU
Common Terms in OBProductivity
Effectiveness Vs. EfficacyAbsenteeismTurnover
Recruiting, Selection and TrainingDeviant Workplace BehaviorOrganizational Citizenship
Do more than job dutiesJob Satisfaction
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