Active Listening

Agenda • The importance of listening.

• Difference between hearing and listening.

• How to become an active listener.

The importance of listening

• We listen to obtain information.

• We listen to understand.

• We listen to learn

" Seek first to understand then to be understood."

What’s the difference?

between. . . .

Hearing?

Listening?

&

How to become an active listener• Pay attention

How to become an active listener

• Show him that you are listening

How to become an active listener

• Ask questions

How to become an active listener

How to become an active listener

• Defer judging

Thank You!

/nourane.ahmed1

@Nouraneahmed93