Post on 25-May-2015
description
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The art of saying NO
YES
NO
a bit of psychologyhear the needstranslate from business to common (tech- savvy )
language‘no because no’ - the art of giving arguments tips and tricks
agenda
why should you see this presentation?
Source: http://geek-and-poke.com/
I love SAP HR
Because it shows you that there is software even
worse than ours?
Just because
don’t try to teach „business” to do
business
they are experts!
http://youtu.be/BKorP55Aqvg
why should you say NO?
responsibility
a bit of psychology
a quick glance through ‘magic’ ways to improve communication
no
nowhy is it so hard to say?
conformity
A
A A
A A A
A A A A
A A A A …A
A A A A …A
74%
nowhy is it so hard to say no?
assertiveness
assertivenessway to express own opinion
assertive != aggressive
constructive criticism
constructive criticism
criticism vs. constructive criticism
self-help books
self-help booksbeware of charlatans
communication mythsbad/incorrect communication style?
own communication stylediscover it!
hear the needs how to listen to hear the real needs?
active listening vs. business relations which techniques helps and which irritates?
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
reflection
summarize
signal encouragement
eliminate distractions
probe
ask (open) questions
show appeciation
paraphrase
clarifications
good advice! do not interrupt the speaker
communication performance boostvisualization and mock-ups
visualization
• semi UML + schemas • remember about legend
visualization
• semi UML + schemas • remember about legend
visualization
• semi UML + schemas • remember about legend
story boarding
mock-up
• pen & paper!• balsamiq
ask
translate from business to common (tech- savvy ) language
how to discourage client from ordering adverse feature?
how about using Story Points?
high estimate as a way to scare the customer
high estimate as a way to scare the customer
common mistake
why estimates in Story Points is not enough?
why huge estimates are not scary? the customer…… doesn’t understand Story Points… is used to big estimates...… maps estimates to magic numbers in excel… doesn’t know that this implementation is not beneficial for HIM
why huge estimates are not scary? the customer…… doesn’t understand Story Points… is used to big estimates...… maps estimates to magic numbers in excel… doesn’t know that this implementation is not beneficial for HIM
why huge estimates are not scary? the customer…… doesn’t understand Story Points… is used to big estimates...… maps estimates to magic numbers in excel… doesn’t know that this implementation is not beneficial for HIM
why huge estimates are not scary? the customer…… doesn’t understand Story Points… is used to big estimates...… maps estimates to magic numbers in excel… doesn’t know that this implementation is not beneficial for HIM
estimation methods
• Business Value – (simplifying) how profitable the feature is?
• additional estimate of risk
estimation methods
• Business Value – (simplifying) how profitable the feature is?
• additional estimate of risk
estimation methods
User Story AStory Points 21
estimation methods
User Story AStory Points 21Risk XLBusiness Value 100
estimation methods
User Story A User Story A’Story Points 21 21Risk XL MBusiness Value 100 90
estimation methods
User Story BStory Points 21Risk XLBusiness Value 10
no because nothe art of giving arguments
alternatives identification
how present alternatives?
• present estimates for all variants together
User Story A User Story A’Story Points 21 21Risk XL MBusiness Value 100 90
how present alternatives?
• compare variants
User Story A User Story A’Need 1Need 2Need 3
how present alternatives?
add recommendation with reference to previously given facts
tips and trickshow improve communication
diplomacy
Source: http://newdiplomacy2010c.blogspot.com/
empathy
Source: http://microrrelatososhortstories.wordpress.com/2012/01/20/think-empathy-sympathy/
choice
summary
• don’t be afraid to express your opinion • discover own communication style• don’t be afraid to ask• boost communication by visualization • add risk and Business Value estimation• present alternatives
thank you!
http://geek-and-poke.com/