Post on 31-Dec-2015
Accommodation & Hospitality Services
Ops Team 1 All Team MeetingOctober 2014
Please turn all phones off
Accommodation & Hospitality Services
Agenda
•Welcome
•Responses to questions and suggestions from last month
•Finance
•Environmental
•Customer Service
•Health & Safety – Tool box talk
•Training & Development
•What’s New
Accommodation & Hospitality Services
Welcome
New members of our team
Ben Jones AAOCJess Goldsmith AAOC
Toni Costigan - Domestic AssistantAngelika Wolan - Domestic AssistantSandra Holmes - Domestic Assistant
Leaving us
Julie HillAmanda Johnson
Accommodation & Hospitality Services – Questions answered
Quads Tour
The last Quads tour was cancelled. The next tour will be on Thursday 30th October 10am.Meeting outside block D by Woodland Court Reception.
What's the news with the Uniform?
• Henry hoovers 3 x £151.06 each
• Indesit cookers 2 x £189.05 each
• Single duvets 75 x £6.58 each
• Double duvets 51 x £9.80 each
• Kitchen chairs 8 x £57.00 each
• Boxes of clear bags 35 x £14.00 each
• Bottles of Sani Mould 85 x £35.00 for a box of 6
• Toilet rolls 520 x £ 0.96 each
Accommodation & Hospitality Services – Financial news
What can you buy for £500:
Accommodation & Hospitality Services – HR
Sickness & Absence Procedure:
ACCOMMODATION & HOSPITALITY SERVICES If you are unwell, or unable to come into work; Contact: Julie Hill Tel: 01225 385188Contact: Clare Cobb Tel: 01225 385101Contact: Clare’s Mobile Tel: 07891790174
Within one hour of your scheduled start time.
(if you are unsuccessful in contacting the above, you must leave a message with your name, a contact number & brief
description of your illness)
ACCOMMODATION & HOSPITALITY SERVICES If you are unwell, or unable to come into work; Contact: Anna Milczarek Tel: 01225 385530Contact: Clare Cobb Tel: 01225 385101Contact: Clare’s Mobile Tel: 07891790174
Within one hour of your scheduled start time.
(if you are unsuccessful in contacting the above, you must leave a message with your name, a contact number & brief
description of your illness)
You are unwell and unable to come to work
You call numbers shown before your shift commences
Please do not send messages
If you are unable to speak with your Line Manager or Team Leader please call
Shirley Vicker at 01225384093
You can self certify your absence up to 7 calendar days
If you are absent for longer, a doctors note needs to be delivered
You are responsible for finishing your sickness on iTrent (end of sickness date is the last day you were absent, not the first day you came
back to work
Accommodation & Hospitality Services – HR
iTrent records up to date:
Accommodation & Hospitality Services – Environmental news
Water Disposal
•If sluice not available, please block one toilet•Empty the bucket into the toilet•Flush to ensure toilet stays clean•Unblock the toilet
Recycling – Feedback
•Are your students recycling well?•Do they recycle their carrier bags?
Accommodation & Hospitality Services – Environmental news
Porters rotaMONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
Time Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold Pawel -Derhill, Cotswold9.00am Litter Picking/Tidy up
compounds Litter Picking/Tidy up compoundsLitter Picking/Tidy up compounds Litter Picking/Tidy up compounds
Litter Picking/Tidy up compounds
9.30amCollect and Prepare buggy Collect and Prepare buggy Collect and Prepare buggy
Maintenance jobs on rota
Collect and Prepare buggy10.00am Lodge Food Waste Collection Lodge Lodge
10.30am
11.00am Recycling
Recycling Recycling/ Food Waste
11.30am Collection Collection Collection
12.00pm
12.30pm Clean and Return buggy Clean and Return buggy Clean and Return buggy Clean and Return buggy
1.00pmLunch Lunch Lunch Lunch Lunch
1.30pmClear Compound B
Clear Compound B
Clear Compound B
2.00pm
Shower drains Cotswold
Cardboard run when required Maintenance jobs on rota
Shower drains Derhill Maintenance jobs on rota
2.30pm 3.00pm
3.30pm
Maintenance jobs Maintenance jobs Maintenance jobs4.00pm
4.30pm
Accommodation & Hospitality Services – Customer Service
Student complaint procedure
Accommodation & Hospitality Services – Health & Safety
Evacuation Tool box talk
Accommodation & Hospitality Services – Health & Safety
Vacancies
Off campus – Domestic Assistant 32.5hOn campus – Domestic Assistant 2x27.5h
Accommodation & Hospitality Services – Training & Development
Short Courses
•Communicating assertively•Communicate with confidence•Influencing skills and strategies•Retirement – planning for the future•SDPR – getting the most out of your review•Step up to Management•Substance Misuse – Dealing with Substance Misuse•Time Management
Other
•Computer courses•Job shadowing•Mentoring
Training Opportunities
Accommodation & Hospitality Services – Training & Development
Personal Development used so far:
Assessment Nail Course
Charity work Dorothy House
Charity work Cedar Park
Family tree research
Nuts & Bolts Course
Family tree research
Sports Centre Activities
Accommodation & Hospitality Services – Training & Development
Festive Get Together
Tuesday 16th December10am-12pm
Student Union
Festive foodGames
Photo boothTombola
CakesCharity collection –Harmonie Rose
Auction
Accommodation & Hospitality Services – Training & Development
Recognising Excellence Scheme 2014
7th NovemberNomination forms are revised by Senior
Management and logged by HR
21st NovemberPanel meet to decide outcome
1st-3rd DecemberIndividually tell nominees whether or not
they have been successful
Panel – Jane Loveys (chair), Ian Beck (HR Manager), Lorna Woudberg (Facilities Manager), Dan Entwistle (I.T), Kath Taylor (Finance), Anna Milczarek (Accommodation), Rob Davies (Hospitality), Kamil Garstka (Accommodation), Emrys Morgan (Security), Su Steenberg (PA)
8th DecemberHR sends letters to all nominees
Paid in December pay
Accommodation & Hospitality Services – What’s New & what’s next?
NEW AWARD SCHEME
•Quarterly
•Unlimited number of awards each time
•All Team Members eligible
•Star Award boxes in each Housekeeping Office
Accommodation & Hospitality Services – What’s New & what’s next?
Questions & Suggestions
Any questions and suggestions will be answered at next months meeting