Access to employment : beyond ‘reasonable adjustments’Paul Smyth, Head of IT Accessibility

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2 | Access to employment- beyond reasonable adjustments | 24 February 2015

Accessibility at Barclays

Accessibility at Barclays

Products and Services

Best Practice Sharing

Partnerships and InnovationColleagues

Cultural Shift

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3 | Access to employment- beyond reasonable adjustments | 24 February 2015

Accessible customer services and technology In branches

Online & Mobile

In contact centres

Through innovation

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Living in our colleagues’ and customers’ worlds

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Striving for and supporting a diverse workforce• Recruitment

• Retention

• Reach Network and Diversity Strategy

• Awareness and Engagement- This is me

• Reasonable Adjustments

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6 | Access to employment- beyond reasonable adjustments | 24 February 2015

‘This is me’ campaign

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Making adjustments clearer and easier….

Central funding & team Boosting awareness

Soft adjustments, user feedback and improved MI

Rationalised catalogue& self service

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…and moving to a more holistic approach

Employer

Formal Hard Adjustments

Formal Soft Adjustments

Informal Soft Adjustments

Informal Support

•Hardware

•Software

•Support worker

•Flexible working

•Adjusting role and/or targets

•Don’t take for granted…

•You can help by…

•Staff Networks

•Mentoring

•Training

Colleague

Disability influences skills / attributes ‘How I work’

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9 | Access to employment- beyond reasonable adjustments | 24 February 2015

Diversity and beyond…

• Benefits of diversity

• Future challenges for the banking industry

• Future for the accessibility profession

Paul SmythHead of IT Accessibility

Paul.smyth@barclays.com