Accelerating Peak Performancejjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Don MacPhersonPresident & Co-Founder

QUALITY

SERVICE

FAIRVALUE

Q+S+FV=CSAT

E+C+D=P

Tools/ResourcesTraining

Employee InvolvementTeamwork

Performance Management

CAPABILITIES

CAPABILITIES

Communication

Goal ClarityCustomer Focus

Quality EmphasisClear Values

DIRECTION

The number of mobile-only Internet users to increase

56-fold in the next five years.

Information flow over smart phones to increase 47-fold

in the same period.

CommunicationGoal Clarity

Customer FocusQuality Emphasis

Clear Values

DIRECTION

30 to 1

The level of an employee’spsychological investment

in their organization.

ENGAGEMENT

56

10% Fully Engaged

ENGAGEMENT

22% Moderately Engaged36% Under Engaged

32% Disengaged

7432 /

7.5

ENGAGEMENT DRIVERSRecognition

Personal Accomplishment

Career DevelopmentBelief in Senior

LeadershipCompensation

Recognition

What’s been the most meaningful recognition you can remember?

How did it make you feel?

Personal Accomplishment

Personal Accomplishment

Career Development

Belief in Senior Leadership

Compensation

3694 /

Work is an imperfect place.Accepting that is a step

toward success.

What can you do right now?

Can every employee reach their performance

potential?

Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macphersonTwitter: @modern_survey

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Don MacPhersonPresident & Co-Founderdmacpherson@modernsurvey.com 612-399-3837Twitter: @macpherson_d

Website: www.modernsurvey.com Blog: http://www.modernsurvey.com/author/don-macphersonTwitter: @modern_survey

jjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj

Don MacPhersonPresident & Co-Founderdmacpherson@modernsurvey.com 612-399-3837Twitter: @macpherson_d