Post on 06-Jan-2016
description
ABM (Automated Banking Machine) Drive-Thru
Why ABM Drive-Thru Re-design
Drive through ABMs are becoming readily available to users in most
bank branches that have enough space for a car to drive through.ABM
Drive thru is there to provide users with the convenience of
processing their transactions while sitting in their car. However
through personal experiences, we realized current ABM machines
lack: time efficiency, accessibility, and security.
PACT Analysis
PACT Analysis
Survey Results
56% use ABM Drive Thru Once a week30% for Convenience 32.5% for
avoid long lineups inside and weather related issues.20% they didnt
have to leave their seats (comfort) and others for a concern for
safety
Survey Results
not liked about ABMs Distance from machine - 37.5% Safety - 20%
Awkward to reach keypad - 15% Vehicle size 7.5% Other -
20%
Design Proposal One
Simple re-design that will replace the primary ABM components.
Allow the user to pull main part of the machine with a handle
closer to the vehicle in order to provide easier access to the
keypad. The head contains the basic number pad, screen with
surrounding buttons, deposit slot, card slot and cash
dispenser.
Design Proposal Two
Improves it further through mechanical automation. Accommodate all
Vehicles, individuals height and reach. Dont have to park the car
too close to the machine.
The end