A Proactive Approachto Patient Education

Michael B. O’Neil, Jr. JD, MBAFounder, Chief Executive Officer

Copyright © 2007 GetWellNetwork, Inc.Empowered, Engaged, Prepared

PE(S+Q) = O2TM

Patient Engagement (Service + Quality) = Optimal Outcomes

The GetWellNetwork Interactive Patient Care solution offers a new equation for improving cost, quality and service.

To be the global leader in Interactive Patient Care (IPC)Vision

The Patient Engagement Multiplier

Hardware & Infrastructure

Patient Welcome

Adult Welcome English

Pediatric Welcome Spanish

Evolution: Patient Pathways™

Patient Welcome

Patient Safety Education

Hand Hygiene Education

Patient Education

Smoking Cessation Education

Patient Satisfaction Feedback

Pain Assessment

Service Recovery

Premium Services

• Originator of Patient Pathway technology

• Patent-pending software architecture

• Dynamic workflow design

• Automation/documentation of clinical and non-clinical processes

• Coordinated, personalized experience for every patient

• Best-practice templates provide starting point

Patient Safety Education Pathway

Patient Safety Education Pathway

TriggerActivity

WaitActivity

NotifyActivity

WaitActivity

DecisionActivity

DecisionActivity

NotifyActivity

Patient Safety Education Pathway

Patient Satisfaction Feedback Pathway

Pain Assessment Pathway

DecisionSupport Suite™

Evolution: Introducing Interactive Care Plans

In Development:

Congestive Heart Failure

Orthopedics

Asthma

Diabetes

Post-Partum

• Next evolution of Interactive Patient Care

• Industry’s first and only solution to coordinate a series of events across multiple days to create a virtual guide throughout a patient’s stay

• Developed in partnership with clinical, operational and technology leaders from client hospitals

• Initially focused on clinical care for chronic conditions

Interactive Care Plan

3. CHF Interactive Care Plan (Day 1)

CHF Interactive Care Pathway: Day 1

CH

F O

verv

iew

Med

icat

ion

His

tory

And

Edu

catio

nLi

tera

cyA

sses

smen

t

ADT Patient

Admitted

Alert Survey toAssess PatientLiteracy Level

Patient PassesLiteracy

ThresholdStaff Notified

TerminatePathway

NO

Wait 2 hours

Yes

NOYes

Yes

Questions notAnswered Correctly

Alert Survey to Assess patient readiness to

learn

PatientWatches CHFIntro Video?

Wait 2 hours

Wait 5 minutes

PatientComprehend?

(What do you know about CHF?)

Patient AlertedUp to 3 Times?

E-CareDocumentation

Staff Notified

Patient ready to learn

Yes

PatientComplete

MedicationHistory?

PatientReady toComplete

MedicationHistory?

Yes

Wait 1 hourAlert up to 2

Times?

NO

NO

Staff Notified

Triggers/loadsPt SpecificEducation

Patient ready to learn

Wait 1 hourAlert up to 2

Times?

NoNo

PatientCompletes

Med Education?

PatientComprehendEducation?

Questions AnsweredIncorrectly

Yes Yes

No

Notify Nurse (to review historyWith Patient)

Nurse Validated?

Patient Medication History

DocumentedIn E-Care

Wait1 hour

3. CHF Interactive Care Plan (Day 2)

CHF Interactive Care Pathway: Day 2

Te

st

Re

su

lts

CH

F E

du

ca

tio

nD

iet/

We

igh

t/S

ign

s &

Sym

pto

ms

Wait 24 hoursAfter

Admission

Alert to Patient

PatientReadiness?

Wait 1 hour

Alert up to3 Times?

No

No

PatientCompletesCHF Video

NotifyNurse ofIncorrectAnswers

Notify Nurse

Yes

E-CareDocumentation

(Education RecordAnd

Assessment Profile)

Yes

PatientComplete

ComprehensionTest?

No

No

Daily Weight Monitoring?

Salt Intake

Signs and Symptoms

Test ResultsIn Record?

Patient ReadyTo Review

Test Results?

EducatePatient on

Test Results

Patient ReviewAnd Understanding

of Test Resutls?

Notify Nurse ofLevel of

understanding

Document inE-Care

Notify Nurse

Patients have access to education, communication and entertainment tools at the bedside.

empower engage prepare

GetWellNetwork Evolution

1999-2002 2003-2006 2007-future

Interactive Care PlansInteractive Care Plans Patient PathwaysPatient PathwaysTMTM On-DemandOn-Demand

syste

m u

tilizati

on

rate

Time based alerts with rudimentary documentation capabilities.

Patient Pathways with trigger, wait, notify, and decision events. Documentation is specific to compliance and safety regulation needs.

Complex Interactive Care Plans seamlessly interconnect Care Plans/Clinical Practice Guidelines, coordinating a series of events across multiple days to create a virtual guide throughout a patient’s hospital stay.

Our Client Community

Industry Recognition & Participation

Our Interactive Patient Care solution has been awarded the exclusive

AHA endorsement.

Michael B. O’Neil, Jr. JD, MBAFounder, Chief Executive

Officer

7920 Norfolk Avenue, 11th FloorBethesda, MD 20814Tel: 240 482 3125moneil@getwellnetwork.com

Thank You