A key to success Spa Management & Spa Leadership

© Lausanne Executive Education – Professional Certification in Spa Management Slide 2

There is a missing element...

© Lausanne Executive Education – Professional Certification in Spa Management Slide 3

The human element!

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“Since we are in an Experience economy, if you spent a great deal on design and architecture, how much did you spend in:

• recruiting interesting and talented staff ?

• training to make a good team GREAT ?

• keeping them growing and happy ?” Terry Stevens CEO, Steven & Associates

Hire for Attitude, train for Skills

Create the proper environment for the FLOW

Anguish

Worry

Apathy Boredom

Relax

Control

Excitment FLOW

Challenges

Abilities Minimum

Maximum

Maximum

Csikszentmihalyi

• for yourself

• with guests

• with the team

Golden Rules

FOR YOURSELF

Golden Rules

FOR YOURSELF

Golden Rules

FOR YOURSELF

Golden Rules

“At times, our own light goes out

and is rekindled by a spark from another person.

Each of us has cause to be

grateful for those who have lit the flame within us.”

Albert Schweitzer

WITH GUESTS

Golden Rules

WITH GUESTS

Golden Rules

WITH GUESTS

Golden Rules

Laissez une empreinte “After their stay, guests will forget how much they paid… but they will never forget how you made them feel. » Franz Linser Managing Partner Linser Hospitality

WITH GUESTS

Golden Rules

WITH THE TEAM

Golden Rules

WITH THE TEAM

Golden Rules

Let’s keep in touch…

Jean-Guy de Gabriac Founder CEO – TIP TOUCH International jean-guy@tiptouch.com International Coordinator Global Wellness Day Co-chair Global Mentorship Program