Lecture 13

Human Resource Management: Acquiringand Building Employees’ Skills and

Capabilities

GE’s HRM system

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Chapter 13Human Resource Management: Acquiring

and Building Employees’ Skills and Capabilities

1. Describe five components of a human resource system and its interaction for a competitive advantage.

2. Appreciate issues in the recruiting process for qualified people and the selection process.

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Chapter 13Human Resource Management: Acquiring

and Building Employees’ Skills and Capabilities

3. Explain training and development activities help to build abilities, skills and knowledge of company employees.

4. Understand the process of appraising employee’s performance is a major factor influencing the way they wish to contribute to achieving a company’s goals and objectives.

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Chapter 13Human Resource Management: Acquiring

and Building Employees’ Skills and Capabilities

5. Explain why linking pay to performance in a fair and equitable manner is an important source of employee motivation and commitment to a company.

6. Appreciate the importance of good labor relations and the importance of collective bargaining in aligning the goals of employees and companies.

Five Components for HRM System

Labor Relations-Performance Appraisal

Four Steps for HR Selection Process

Types of Standardized Tests

Training NeedsAnalysis

Methods For Training and Development

Who Appraises Performance?

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Chapter 13Human Resource Management: Acquiring

and Building Employees’ Skills and Capabilities

A New perspective in HRM• Not yet adopted by the vast majority of

management • The individual is the most important resource

in the organization• As any other resource, they are an asset, not

only limited in supply but also increase in value over time

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Chapter 13Human Resource Management: Acquiring

and Building Employees’ Skills and Capabilities

A New Perspective in HRM• In addition people make the “just noticeable

difference” between any two similar companies• Wal-Mart’s management used superior customer

service as their competitive advantage and were able to overtake K-Mart!