7 characterisitics of effective business correspondence

Introduction to Business Correspondence

What is business correspondence?

It refers to business communication through the

exchange of letters, memos, faxes, and e-mails.

What is the importance of business correspondence in the workplace?

Functions of Business Communication (Guffey, 1997)

1. To inform2. To persuade3. To promote goodwill

Two Forms of Business Communication (Guffey, 1997)

1. Internal communication with superiors, coworkers, and/or subordinates

2. External communication with customers, suppliers, governments agencies, and the public.

Internal communication with superiors, coworkers, and/or subordinates

Key Functions

a) Issue and clarify procedures and policiesb) Inform management of progressc) Persuade employees or management to make

changes or improvementsd) Coordinate activities and provide assistancee) Evaluate, compliment, reward, and discipline

employeesf) Get to know individuals personally

External communication with customers, suppliers, governments agencies, and the public.

Key Functions

a)Answer inquiries about products or servicesb)Persuade customers to buy products or servicesc)Clarify supplier specifications and quality requirementsd)Issue credit and collect billse)Respond to regulatory agenciesf)Promote a positive image of the organization

Flow of Organizational Communication (Eunson, 2005)

1. Vertical Communication Flowa. Downward Communication Flow b. Upward Communication Flow

2. Horizontal Communication Flow

Vertical Communication Flowa. Downward Communication Flow b. Upward Communication Flow

TOP MANAGEMENT

MIDDLE MANAGEMENT

RANK AND FILE

Horizontal Communication Flow

TOP MANAGEMENT

MIDDLE MANAGEMENT

RANK AND FILE

Seven Characteristics of an Effective Business Correspondence

1. Clear2. Concise3. Correct4. Coherent5. Complete6. Concrete7. Courteous

Which is more effective?

1.There isn’t any question about the proposed advertising campaign’s success in the opinion of the account executive.

2.The account executive believes that the proposed advertising campaign will succeed.

1.Before we can send up our satellite, it must be fully covered with insurance

2.Before we can send up our satellite, we must insure it fully.

1.We’ve run out of stock unexpectedly. I won’t bore you with the details. Needless to say, we are desperate and hope you will fill the attached order at once.

2.Please rush the attached order as fast as you can. We’ve run out of supplies unexpectedly and need new supplies at once.

1.The general feeling around here is that the mall will never be built.

2.A majority of the town officials are against the mall project.

7 characterisitics of effective business correspondence

Education

Transcript of 7 characterisitics of effective business correspondence

Correspondence Indexing

Effective: April 8, 2016 to April 7, 2018 - Amazon S3 · Effective: April 8, 2016 to April 7, 2018 . 2 ... and administrative rules and regulations A.A.C R2-7-1010 et.seq. ... correspondence,

5, Correspondence Processes- Analysiscvrc.ece.utexas.edu/Publications/Correspondence Processes in... · succession of correspondence processes are discussed, ... use the rigidity

Best Practices for Effective Written Correspondence

Preparing for Success ENTREPRENEURIAL SKILLS. COMMUNICATION SKILLS – WRITING SKILLS Effective Business Letters Key all formal correspondence. Send handwritten.

Drying characteristics and quality of bananas under ...catalyticdrying.com/pdf/drying-characterisitics... · September, 2013 Drying characteristics and quality of bananas under infrared

determinant of effective islame-repository.perpus.iainsalatiga.ac.id/5168/1/... · process, teacher performance Correspondence: Abstract This study is based on the performance of

Japanese Economic Success and Curious Characterisitics of Stock Prices

Characterisitics of Living Things!

Project Correspondence Management · Outgoing correspondence is the easier side of the correspondence equation to solve, since you are the initiator of outgoing correspondence. Incoming

Qualities of effective correspondence The higher the post, the more time is needed for written communication.

Universal Correspondence Network - papers.nips.ccpapers.nips.cc/paper/6487-universal-correspondence-network.pdf · Universal Correspondence Network Christopher B. Choy Stanford University

Characterisitics with Spongebob

REVISION UNIT 4: DEPRESSION. WHAT ARE THE KEY AREAS OF THE SPECIFICATION? 1. CLININCAL CHARACTERISITICS 2. ISSUES SURROUNDING THE CLASSIFICATION AND.

Commercial Correspondence

COR 15 02 CORRESPONDENCE · .6 .7 SUBJECT: CORRESPONDENCE POLICY NO.: COR.15.02 EFFECTIVE DATE: July 29, 2016 Pa e 4 of 11 Inmates who are authorized to correspond in a language other

Management Preparing and Managing Correspondence · 2017-05-29 · Information Management: Records Management Preparing and Managing Correspondence *Army Regulation 25–50 Effective

Writing Effective Letters Correspondence

Table 2: Characterisitics, mean weights assigned by ...download.lww.com/wolterskluwer_vitalstream_com/PermaLink/JDBP… · Table 2: Characterisitics, mean weights assigned by Chilean

Phylum Platyhelminthes. General Characterisitics Bilateral symmetry Acoelomate Triploblastic Dorsoventrally Flattened Un-segmented bodies Cephalization.