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SAP Note 

Header Data

Symptom 

Additional data can be issued in the data environment of the CIC using BAdI ISU_CIC_ENV. However, nocontext menu is available for the nodes that are added in this way.

Other Terms 

Customer Interaction Center, navigation area, data environment, customer environment, ENVD, businessadd-in ISU_CIC_ENV, context menu

Reason and Prerequisites 

The BAdI ISU_CIC_ENV does not make any method available for a context menu.

Solution 

A context menu can be made available for nodes that are output using the BAdi if you follow thesesteps:

l Maintain table TJHCUSTENVCLUB using transaction SM30 (since this table has delivery class 'S',this is a modification).

¡ Create a new entry with a line number higher than 900.

¡ Fill the following fields

l Adjust the BAdI implementation.In method IF_EX_ISU_CIC_ENV~ADD_CHILDREN of the BadI, the fields must be filled in table

EX_CHILD_TAB according to the values in table TJHCUSTENVCLUB.

l Maintain the action profile for the data environment (transaction ENVD). There is an additionalnode there (recognizable by the call group and the identifier) under which you reassign theactions that are supposed to be available in the context menu of the new node.

Validity

References

632811 - Data environment in CIC: Context menu on additional nodes 

Version  4 Validity: 07.03.2006 - active Language  English

Released On  08.03.2006 13:13:53

Release Status  Released for Customer

Component  IS-M-SD-PS-SL-O Auftrag

IS-M-AM-SL-O AuftragPriority  Recommendations / Additional Info

Category  Consulting

Field name Importance Example

Name any text SD ordersText Identifier SDOrder

+ Node name SD_ORDERSObject type BOR object typeBUS2032Call group any number 9000 + line number

Field Importance

CLUSTER_TYPE Node name (SD_ORDERS)

CLASSID BOR object type defined as in the TJHCUSTENVCLUB in field 'Object type' (BUS2032)KEY Key of object with leading zeros

Software Component From Rel. To Rel. And SubsequentIS-M  463  463  

464  464  

471  471  

Other Components

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This document refers to:

SAP Notes 

This document is referenced by:

SAP Notes (1) 

936191 BAdI ISU_CIC_ENV: Context menu cannot be defined 

936191 BAdI ISU_CIC_ENV: Context menu cannot be defined